System Analyst

Key Responsibilities:

• Work with business stakeholders to understand business processes scheme rules and operational workflows for employee benefits administration.
• Analyze and interpret scheme documentation and business rules translating them into clear system behavior and data requirements.
• Lead and facilitate requirements-gathering activities (workshops interviews documentation review) to capture functional and non-functional requirements.
• Produce high-quality documentation including business requirements documents (BRDs) functional requirements documents (FRDs) user stories and acceptance criteria.
• Design logical and physical data models (ERDs) to support new and existing features ensuring data integrity normalization and consistency across systems.
• Collaborate with developers and architects to ensure solutions align with business needs technical architecture and SDLC standards.
• Write and execute SQL queries to analyze data validate requirements support impact analysis and assist with defect investigation.
• Perform root-cause analysis of incidents and defects using logs monitoring tools and database analysis; define and document fixes and preventative improvements.
• Map and document current and target-state business processes identifying opportunities to streamline workflows and improve data quality.
• Support Agile delivery (Scrum/Kanban) by contributing to backlog refinement sprint planning and demonstration of completed changes to stakeholders.
• Maintain configuration and requirements documentation in tools such as Jira and Confluence ensuring traceability from requirements through to implementation and testing.
• Work closely with application support testing and development teams to ensure smooth deployment and transition of changes into BAU operations.

Must have:

• Strong business analysis capability including business process understanding and the ability to read scheme documentation and translate it into system behaviour.
• Solid understanding of SDLC and Agile/Scrum delivery practices.
• Hands-on experience with relational databases data modelling (ERD) normalisation and SQL (preferably PostgreSQL).
• Demonstrable experience in requirements gathering and documentation (BRDs/FRDs user stories acceptance criteria).
• Strong problem-solving root-cause analysis and incident analysis skills using SQL logs and monitoring tools.
• Excellent written and verbal communication skills with experience of stakeholder management and incident/update communication.
• Practical experience with Jira and Confluence or equivalent tools.

Nice to have:

• Exposure to web applications and cloud-hosted solutions.
• Experience with monitoring/logging tools and application performance analysis.
• Experience with Azure DevOps or similar tools for task and workflow tracking.
• Prior experience in insurance pensions or employee benefits domains.
• Experience contributing to basic project planning estimation and time management within an Agile context.

Person specification

Qualifications

• BE/ in IT / Computer Science

Experience

• Overall Min. 7 years experience in Software Services Industry.
• Min. 5 years experience in a System Analyst Data Analyst or similar business/technical analyst role.
• Proven experience of working through the full SDLC on application or platform change initiatives.
• Practical experience of requirements gathering writing BRDs/FRDs and user stories and working with product owners and developers.
• Hands-on experience designing and working with relational data models and writing complex SQL queries.
• Demonstrable experience in incident and problem analysis including root-cause identification using logs and monitoring tools.

• Experience within insurance pensions employee benefits or wider financial services.
• Experience working with /web applications and cloud-based platforms.
• Experience working in multi-team multi-vendor environments.

Knowledge

• Strong understanding of business analysis techniques process mapping and requirements engineering.
• Solid knowledge of relational database concepts ER modelling
  normalization and data integrity controls.
• Understanding of application architecture concepts (e.g. APIs services integrations web applications monitoring).
• Good understanding of SDLC Agile methods and change control.

• Awareness of data integration patterns messaging and batch processing.
• Familiarity with monitoring and logging tools used to support production systems.
• Domain knowledge of employee benefits products schemes or similar financial products.

Skills

• Advanced analytical and problem-solving skills with strong attention to detail.
• Ability to translate complex business needs into clear and testable system and data requirements.
• Strong SQL skills for data interrogation validation and impact analysis.
• Proficiency in producing clear structured documentation (BRDs FRDs user stories process maps).
• Skilled in facilitating workshops requirements sessions and walkthroughs with business and technical audiences.
• Effective communication and stakeholder management skills both written and verbal.
• Proficiency with Jira Confluence and standard collaboration tools (Teams email ticketing systems).

• Basic project/task planning estimation and tracking skills.
• Experience using Azure DevOps or equivalent Agile lifecycle tools.
• Ability to mentor junior analysts on analysis and documentation practices.

Attitude

• Proactive self-motivated and able to take ownership of analysis deliverables.
• Collaborative team player who works well with business technical and support colleagues.
• Quality-focused with a strong sense of accountability for data accuracy and system behaviour.
• Comfortable working in a changing environment and managing multiple priorities.
• Customer-focused mindset with a desire to improve processes and user experience.

• Willingness to share knowledge and support continuous improvement of analysis practices.
• Openness to providing occasional out-of-hours support during major releases or incident resolution if required.