System Admin L1

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

L1 System Administrator

13 Years

As per business requirement

Full-Time

We are looking for a proactive and enthusiastic L1 System Administrator to join our Datacenter and Cloud Operations team. The ideal candidate should have hands-on experience with Linux and Windows server administration basic networking and IT infrastructure support. The candidate will be responsible for monitoring troubleshooting and maintaining servers while ensuring high availability of customer services hosted in our Datacenter and Cloud environment.

• Monitor Datacenter and Cloud infrastructure 24x7 using monitoring tools.

• Perform basic administration of Linux and Windows servers.

• Handle L1 incident troubleshooting and provide timely resolution or escalate to the L2 team when required.

• Perform user management password resets and access management.

• Monitor server health CPU memory storage and network utilization.

• Check and troubleshoot server services disk usage and system logs.

• Perform server reboot service restart and basic performance troubleshooting.

• Create and maintain technical documentation and operational reports.

• Execute scheduled maintenance activities during planned windows.

• Perform basic backup verification and restoration activities.

• Coordinate with internal teams and customers during incidents and maintenance activities.

• Ensure adherence to standard operating procedures (SOPs) security policies and change management processes.

• Maintain proper incident service request and change records in the ticketing system.

• Support virtualization and cloud environments under the guidance of senior engineers.

• Participate in shift-based operations including weekends and holidays as per business requirements.

• Basic administration of RHEL CentOS Rocky Linux Ubuntu or AlmaLinux.

• User and group management.

• File system and permissions management.

• Basic package management (YUM DNF APT).

• Service management using systemctl.

• Basic shell commands and log analysis.

• Basic networking commands (ping traceroute netstat/ss nslookup dig).

• Windows Server administration.

• User and Group Management.

• Event Viewer and Windows Services troubleshooting.

• Disk management and basic server health checks.

• Remote Desktop (RDP) administration.

• Basic Active Directory knowledge.

• Understanding of TCP/IP DNS DHCP VLANs Subnetting and Routing concepts.

• Basic firewall and network troubleshooting.

• Basic understanding of VMware Hyper-V Nutanix AHV or similar virtualization platforms.

• Basic understanding of Public or Private Cloud concepts.

• Experience with monitoring tools such as Zabbix Nagios PRTG ManageEngine OpManager or similar.

• Experience using ITSM tools such as ServiceDesk Plus Jira ServiceNow or similar.

• Strong troubleshooting and analytical skills.

• Good communication and customer-handling skills.

• Ability to work in rotational shifts (24x7 operations).

• Ability to learn new technologies quickly.

• Good documentation skills.

• Team player with a positive attitude.

• Bachelors degree or Diploma in Computer Science Information Technology Electronics or a related field.

• RHCSA (Preferred)

• Microsoft Windows Server Fundamentals

• CompTIA Linux

• CompTIA Server

• CompTIA Network

• Nutanix Certified Associate (NCA) Preferred but not mandatory

• Monitor production infrastructure and customer services.

• Respond to alerts and incidents within defined SLA.

• Perform first-level troubleshooting.

• Escalate unresolved issues to L2/L3 teams.

• Execute standard operating procedures.

• Support server provisioning and decommissioning activities.

• Assist during planned maintenance and migration activities.

• Generate daily operational reports.

• Ensure system availability and operational compliance.

• Incident acknowledgement within SLA.

• First response time compliance.

• Ticket resolution within SLA.

• Server uptime and service availability.

• Shift adherence and attendance.

• Documentation accuracy.

• Customer satisfaction.

• Timely escalation of critical incidents.

• Opportunity to work on enterprise Datacenter and Cloud infrastructure.

• Exposure to Linux Windows Virtualization Storage Networking and Cloud technologies.

• Learning and certification support.

• Career growth toward L2 System Administrator and Cloud Engineer roles.

• Collaborative and technology-driven work environment.