Support Training Specialist

Heres a summary of the role:

Some people make training. You make people brilliant at their jobs.

You already know that click Next to what AI can do to the way courses get built andyourenot waiting for permission to use it. You like the messy bit: turning a half-finished product spec a noisy dashboard and achannel ofSMEposts into something a brand-newteam membercanactuallydoon day one.

If that sounds like a Tuesday well spent keep reading.

Heresa breakdown of whatyoulldo (not all of it just the important stuff)

• Design build and shipscenario-based eLearning sandbox practice and live virtual sessionsthat getnew team membersconfident and customer-ready fast.

• Partner with SMEsSupport managersProduct andOps to turn new product releases and process changes intotask-based learningthe teamwillactually use.

• UseAI tools end-to-endin your authoring workflow-drafting media knowledge checks localisation QA-and help raise the bar for how the whole team works.

• Facilitate live sessions andcoach internal SMEs to deliver their own(think peer-led communities of practice not death-by-deck).

• Measure what matters CSAT QAandtime-to-productivity-and iterate based on what the data tells you not what feels nice.

• Own your projects end-to-end: scoping stakeholder wrangling build pilot rollout and the honest retro afterwards.

These are the essentialsyoullneed to get an interview

• 3 years as anInstructional Designer / Learning Experience Designer ideally inSaaS customer support or technical enablement.

• Hands-on witheLearning authoring tools ArticulateRise 360 Storyline Adobe Captivate Camtasia and comfortable in anLMS/LXPenvironment.

• A working portfolio that showsAI as part of how you build not a buzzword on your CV prompting content generation media and a clear point of view on where AI helps and where itdoesnt.

• Strongfacilitation and presentation skills virtual and in-person with experience coaching others to deliver (train-the-trainer is your happy place).

• Solid grounding inadult learning principlesprojectmanagement and evaluation frameworks and the ability to tie learning to business outcomes.

• Confidentstakeholder managementacross technical operational and senior audiences you can hold your ground and bring people with you.

• A curious agile mindset you challenge the status quo kindly you ship andyoudrather learn in public than wait for perfect.

It would be great if you had these too butwellsupport you if youdont

• Experience designing fortechnical / GRC / governanceriskand compliancesoftware.

• Video and multimedia productionchops editing voiceover light graphics.

• Familiarity withSalesforce Service Cloudworkflows or other case management platforms.

• Exposure topeer-led learning communities of practice or certification programmes.

• Comfort working inAirtable Confluence and SharePointas part of a globally distributed team.

• Experience with newerAI-native learning platforms(SanaSynthesiaElevenLabs Bongo or similar) and an interest in where the LMS world is heading next.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}