Jul'26 Backend Support India Team Leader, Business Services

Job Description: Team Lead Business Process

Position: Team Lead Business Process

Experience : 4 - 8 Years including 2 years team handling experience

Job Summary

We are looking for an experienced Team Lead Business Process to lead and manage a team responsible for delivering high-quality business process operations. The ideal candidate will have strong leadership stakeholder management and process improvement skills with the ability to drive operational excellence while ensuring service quality and team performance.

Key Responsibilities

• Lead mentor and motivate a team to achieve operational and business objectives.

• Monitor daily operations productivity and quality metrics to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.

• Identify process improvement opportunities and implement best practices to enhance efficiency and customer satisfaction.

• Coordinate with cross-functional teams to resolve operational issues and ensure seamless process execution.

• Conduct regular performance reviews coaching sessions and training programs for team members.

• Prepare and present operational reports dashboards and performance metrics to management.

• Manage escalations and ensure timely resolution of customer or business issues.

• Ensure compliance with company policies quality standards and regulatory requirements.

• Support workforce planning resource allocation and capacity management.

• Drive employee engagement team development and a positive work environment.

Required Qualifications

• Bachelors degree in Business Administration Commerce Management or a related field.

• 48 years of experience in business process operations with at least 2 years in a team leadership role.

• Strong knowledge of business process management and operational excellence.

• Proven experience in people management coaching and performance management.

• Excellent communication interpersonal and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Proficiency in Microsoft Office (Excel PowerPoint Word) and reporting tools.

• Ability to manage multiple priorities in a fast-paced environment

Preferred Skills

• Experience with process improvement methodologies

• Experience in customer service shared services or business process environments.

• Familiarity with reporting and dashboard tools such as Power BI or Tableau.

Key Competencies

• Leadership and Team Management

• Process Improvement

• Operational Excellence

• Stakeholder Management

• Decision-Making

• Problem Solving

• Communication and Presentation

• Time Management

• Conflict Resolution

• Performance Management

• Success Metrics

• Achievement of operational KPIs and SLAs.

• Improved team productivity and quality performance.

• Successful implementation of process improvement initiatives.

• High employee engagement and retention.

• Positive customer and stakeholder satisfaction scores.

Interview Details

Date: 13th Jul till 24th Jul

No interviews on Saturday & Sunday

Time: 12:00 PM 1:30 PM

Dress Code: Formals Only

Location:
10th Floor Towers D & E
Grand Canyon ASF Insignia SEZ
Gwal Pahari Gurgaon Haryana 122003

Contact: Shivangi Chauhan ( )