Support Specialist – Identity & Access Management (IAM)

Support Specialist Chennai

The Support Specialist is responsible for the day-to-day operational support administration and continuous improvement of Identity and Access Management (IAM) services. This role ensures timely delivery of access requests incident resolution audit support and operational excellence while maintaining compliance with security and governance requirements. 

Responsibilities

• Support user provisioning de-provisioning access requests and account lifecycle management.
• Manage IAM-related incidents service requests and escalations within established SLAs.
• Administer and support IAM platforms tools and technologies.
• Ensure compliance with IAM governance standards controls and processes.
• Support audit and compliance activities including SOX ITGC SOC2 and ISO requirements.
• Execute user access reviews certification campaigns and audit requests.
• Troubleshoot authentication authorization MFA SSO and identity-related issues.
• Participate in the integration deployment and support of IAM solutions.
• Collaborate with Cybersecurity Infrastructure Application and Business teams to resolve access challenges and strengthen security posture.
• Track status provide stakeholder communications and ensure timely closure of requests.
• Identify recurring issues and drive continuous improvement automation and workflow optimization.
• Develop and maintain operational documentation procedures and knowledge articles.
• Participate in on-call rotations major incident response activities and Level 2 support escalations.
• Mentor junior team members and provide technical coaching.
• Track operational metrics reporting KPIs and KRIs.
• Maintain expertise in IAM technologies processes and subject matter domains.

Qualifications :

• Bachelors degree in Computer Science Information Systems Cybersecurity or a related technical field preferred.
• 2 years of IT or cybersecurity experience.
• At least 1 year of hands-on experience with IAM tools administration and operational processes.
• Understanding of IAM principles frameworks and technologies.
• Experience with user provisioning access management authentication and identity lifecycle processes.
• Knowledge of IAM governance compliance and audit requirements.
• Experience with IT Service Management (ITSM) tools and processes.
• Experience creating documentation procedures and operational runbooks.
• Strong analytical and problem-solving abilities.
• Ability to troubleshoot and resolve IAM-related issues.
• Strong verbal and written communication skills.
• Ability to prioritize work and manage multiple tasks in a fast-paced environment.
• Customer-focused mindset with strong stakeholder management skills.
• Ability to work effectively across technical and business teams.
• Other Requirements: Willingness to participate in on-call support rotations.
• Ability to work assigned shifts as needed.
• Ability to coach and share knowledge with junior team members.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time