Support Executive
Job Location:
Salary:
Experience Required:
Posted on:
26 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
1. Support Ticket Resolution:
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R1 day).
Ensure the accuracy of 99% of data entered for app-related formalities.
Formalities:
Complete all admission formalities as per SOP within the next day (A1 day).
Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities:
Complete all registration formalities as per SOP within the required timelines.
Ensure the accuracy of 99% of data entered for registration formalities.
5. Team Training and Assessment:
Conduct team assessments three times a month.
Allocate work and solve doubts as per company SOP.
Ensure team members are trained and their work aligns with company SOP.
Supervision and Achievement:
Ensure subordinates carry out their work diligently.
Assist subordinates in achieving their Key Result Areas (KRA).
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R1 day).
Ensure the accuracy of 99% of data entered for app-related formalities.
Formalities:
Complete all admission formalities as per SOP within the next day (A1 day).
Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities:
Complete all registration formalities as per SOP within the required timelines.
Ensure the accuracy of 99% of data entered for registration formalities.
5. Team Training and Assessment:
Conduct team assessments three times a month.
Allocate work and solve doubts as per company SOP.
Ensure team members are trained and their work aligns with company SOP.
Supervision and Achievement:
Ensure subordinates carry out their work diligently.
Assist subordinates in achieving their Key Result Areas (KRA).
Benefits
Competitive Salary and Benefits
Required Skills:
Someone who has strong communication skills and can persevere interested in speaking to counseling and guiding students. An understanding of how a professional course works would be an added advantage.
Required Education:
Graduation and/or Post Graduation
