Support Engineering Manager, AEP

If you love solving the deepest tech problems enjoy working with all types of customers from around the world love variety this job has it all in spades. You will be required to deeply understand technology landscapes and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams services and platforms. Wed love it if you bring in a deep understanding of modern Cloud infrastructure programming expertise operational experience and a desire to change the status quo. Well support you with robust backend systems mature processes and a motivated team with a strong desire to improve customer experience. Were looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability scalability and reliability. You will be working on security initiatives and are responsible to drive and implement solutions from security perspective including but not limited to building tools implementation of strategic initiatives within engineering teams driving and governance of security processes.

Key job responsibilities
Key job responsibilities
The role offers an opportunity to tackle complex technical challenges work with diverse customers worldwide and engage in a dynamic varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across AEP Products. You will consistently address abstract issues spanning multiple functional areas driving your team to pursue scalable improvements across other teams services and platforms.
Key job responsibilities
You independently manage a team of engineers. You are able to hire develop and promote engineers.
You establish a roadmap and successfully deliver partnering effectively with customers and stakeholders
You define clear goals and objectives.
Your team has an effective engineering process and consistently delivers results with minimal defects and disruption.
You communicate ideas effectively both verbally and in writing to all types of audiences.
You work successfully with customers leaders and other engineering teams.
You define metrics to measure team progress customer experience solution quality and operational excellence.
Your team has customer engagement mechanisms adheres to SLAs and effectively manages operations.

About the team
AEP mission is to be the most preferred way for Amazon customers to pay no matter where they are paying. We deliver experiences that bolster the trust customers already hold for Amazon. We consistently improve our product to drive differentiated convenience and value customers expect from Amazon with features that Amazon can deliver for our customers better than anyone else. We are a start-up within one of the worlds largest companies embracing a how might we mindset in front of any obstacle we face to scale.

- Bachelors degree in Computer Science Computer Engineering or a related technical discipline
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

- Experience driving projects to improve operations and support-related processes
- Experience designing building operating and managing large-scale distributed systems or web services
- Experience writing scripts and automating processes with an understanding of the complete deployment life cycle from design build test deploy

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