Duty Manager

Prime Function:

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception Concierge operations Telephones Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office Lobby corridors main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Key Responsibilities:

Front Office Planning

• Ensure that the arrivals and departures for the day and relevant records are maintained.
• Ensure quality in all aspects of work and among the staff in the lobby.

People Management

• Personally welcome and escort all guests of the hotel.
• Authorize courtesies for .
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Financial Management

• Responsible for maintaining high level of room sales by up-selling.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure to balance the accounts on a daily basis.

Operational Management

• Adhere to the Standard Operating Procedures & policies.
• Check out-standings of in-house guests on a daily basis.

• To check whether the following records are kept in order and up to date.

1.  C forms
2. Reception / Information Log Book

• Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Check the grooming and hygiene of the team.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Ensure that the entrance is easily accessible to cars and taxis at all times.
• Conduct briefing for concierge and Front Desk Associates

Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness;

• Ability to accept responsibility;
• Self confidence motivation drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically inductively and creatively;
• and the propensity to recognize and acknowledge other peoples ideas.

Qualifications :

• 3 to 4 years of experience in a similar role within hospitality.
• Strong leadership and communication skills.
• Proficient in hotel management software (e.g. Opera PMS).
• Ability to handle guest complaints and solve problems efficiently.
• Fluent in English (spoken and written)
• Ability to work under pressure and manage shifts including weekends and holidays.

Remote Work :

No

Employment Type :

Full-time