Support analyst- Oracle, PLSQL, Unix Oracle, PLSQL, Unix

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Support analyst - Oracle PLSQL Unix - Oracle PLSQL Unix
Position: Support analyst - Oracle PLSQL Unix - Oracle PLSQL Unix

Experience: 1 2 Years

Category: IT Infrastructure

Main location: Chennai

Position ID: J0626-1657



Responsibilities
Direct Responsibilities
Monitoring and supporting the day to day activities
Adherence to documented procedural standards.
Fully responsible for key activities within the agreed SLA and ITIL process.
Escalate issues which cannot be resolved in a timely manner.
Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
Use business and application knowledge to investigate issues raised and assist in the production of Incident reports which form part of the shift handover.
Resolve user queries

Contributing Responsibilities
To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
Coordinates with infrastructure teams to create / upgrade / decommission specific environments
Maintain Knowledge base and share experience with support team members.
Creating Application support/technical documentation
Skill in creating and maintaining KEDB

Technical & Behavioral Competencies
Communication skills - oral & written
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Experience with Unix scripting
Knowledge and experience with Database ( Sybase Oracle )
Experience with PL/SQL
Specific Qualifications:
Experience 3 to 5 years
Skills Referential (Required knowledge skills and abilities)
Technical Skills:
o Strong in Unix
o Strong in SQL/PLSQL
o Devops/Cloud
o Dynatrace
Behavioral Skills:
Critical thinking
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Education Level: Bachelor Degree or equivalent
Location: Chennai


Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• DevOps
• Dynatrace
• Python

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.