Supply Chain O2C Analyst Customer Fulfilment

Title: Supply Chain O2C Analyst - Customer Fulfilment
Company: Novo Nordisk Global Business Services (GBS)
Department: Operations GBS

Are you ready to own the full order lifecycle for a company whose products reach millions of patients every day Do you thrive on turning complexity into seamless customer experiences Then this could be your next role at Novo Nordisk. Read on and apply today for a life-changing career.

Your new role
As an Order to Cash (O2C) Analyst based in our Bangalore Global Business Services centre you will manage the end-to-end order lifecycle from capture and validation through fulfilment invoicing and dispute resolution ensuring accurate on-time delivery for our customers around the world. You will partner cross-functionally with Sales Customer Service Planning Logistics Finance and Master Data teams to drive order accuracy and elevate the customer experience.

Your key responsibilities will include:

• Order management & fulfilment: Validate incoming orders (pricing terms credit SKU quantity delivery windows compliance documentation) coordinate order promising and quality checks with Planning Logistics and Master Data and proactively monitor status to escalate risks such as shortages or delays and drive resolution.
• Billing & invoicing: Ensure accurate billing (price discounts taxes freight surcharges rebates) and timely invoice generation; reconcile stocks and EDI/portal invoices; manage corrections credit notes and debit notes; and resolve failures in partnership with relevant departments.
• Customer experience & stakeholder management: Serve as the O2C point of contact for key accounts and own SLA adherence including OTIF (On Time In Full) performance.
• Controls compliance & data quality: Maintain master data hygiene across customer materials pricing and tax codes and adhere to internal controls (SOX/IFC) audit requirements and documentation standards.
• Continuous improvement & analytics: Track and analyse O2C KPIs perform root cause analysis lead Kaizen projects and contribute to process automation (RPA/Power Automate) EDI enhancements and policy updates.

Your new department
You will be part of the Commercial Supply Chain Customer Fulfilment Ops team based in Bangalore. Our department is dedicated to managing the end-to-end supply chain processes ensuring products move seamlessly from suppliers to customers. We focus on designing future supply chains developing global regional and country strategies monitoring costs and driving improvements in processes. The team operates in a dynamic environment where your contributions will directly impact the efficiency and success of our supply chain operations. You will be working alongside a highly collaborative O2C team that operates at the heart of Novo Nordisks global value chain. Together we make sure every order flows smoothly from capture to cash so that our life-saving medicines reach the patients who depend on them on time and without compromise.

Your skills & qualifications
We are looking for an experienced O2C professional who combines strong technical proficiency with a customer-first mindset and a bias for action. To succeed in this role you likely bring:

• A Graduate or Postgraduate degree with 8 years of experience managing the O2C value chain end-to-end.
• Hands-on experience with ERP systems (SAP SD / S/4HANA) and familiarity with e-invoicing and e-ordering platforms.
• Proficiency in Excel and Power BI with working knowledge of Power Automate UiPath or Automation Anywhere considered a strong advantage.
• Solid understanding of internal controls (SOX/IFC) audit requirements and master data governance coupled with proven ability to anticipate credit supply and compliance risks and escalate early with options.
• Excellent communication and stakeholder management skills with a track record of navigating complex internal (Supply Planning Master Data Finance IT/Integration affiliate stakeholders) and external interfaces (customers 3PLs carriers auditors) with professionalism and calm.
• Comfort with collaboration tools such as Teams Outlook and ticketing systems (ServiceNow) and a demonstrated ability to operate with minimal supervision close loops and document decisions.

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with determination constant curiosity and a commitment to finding better ways forward. For over 100 years this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking shared purpose and mutual respect come together to create extraordinary results. When you join us youre not just starting a job youre becoming part of a story that spans generations.

What we offer
There is of course more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.

Deadline

20th July 2026.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk were not chasing quick fixes were creating lasting change for long-term health. For over 100 years weve been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of whats possible in healthcare. We embrace diverse perspectives seek out bold ideas and build partnerships rooted in shared purpose. Together were making healthcare more accessible treating and preventing diseases and pioneering solutions that create change spanning generations. When you join us you become part of something bigger a legacy of impact that reaches far beyond today.