Supplier Operations Manager Field Operations

Description -

Job Summary
Optimizes supplier selection based on customer needs manages Supplier Statements of Work (SOWs) and monitors supply performance through KPIs. Oversee field delivery operations and serve as the main liaison for customers and partners ensuring smooth service delivery issue resolution and support for high-priority accounts with a focus on efficiency satisfaction and renewals.

Responsibilities

1. Manage supplier governance including periodic performance reviews and compliance checks.

2. Ensure operational capacity and engineer capability across state/city/PUDO requirements including skills readiness and training.

3. Oversee HP branding compliance and conduct audits ride-along assessments and market-connect activities.

4. Serve as the key escalation point for customer and GTM/RSM escalations including non-major account concerns.

5. Drive SLA cost and program performance including BFT-SLA adherence waste-cost control and POR/program implementation.

Point of contact for Escalation from Suppliers Customer Reseller and GTM (FOS/ISP/ASM/RSM).

for field KPIs Performence and support Field Operation Programs.

& Conduct audit for Engineer branding and visit to PUDO ID for compliance requiremnet.

visit along with GTMs & other stakeholders on need basis.

10. Volume Forecast

Engagement - Projects

functional engagement - CCC ADM SSC GTM Category MS

Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Information Technology Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience preferably in ITIL/ITSM business customer support or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
NA

Knowledge & Skills
NA

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal