Supervisor, Quality Assurance

Role Summary:

The Quality Control Supervisor is responsible for overseeing the Site QC program and providing active leadership in a highly engineered manufacturing environment. This role leads and supports continuous improvement initiatives related to Quality KPIs QC process enhancements supplier quality control and internal audits. The ideal candidate has a strong background in quality control and a proven leadership track record within large industrial manufacturing organizations with the ability to work effectively at all organizational levels especially on the shop floor.

Responsibilities:

• Supervise and lead the quality control team.
• Lead NCR/MRB processes and drive problem-solving initiatives.
• Champion quality culture change in alignment with Flowserve values and behaviors.
• Oversee QC for incoming in-process and final inspections including source inspections and TPI coordination.
• Manage metrology tooling and calibration programs.
• Drive improvement of Quality KPIs (Non-conformances Rework Scrap First Pass Yield Corrective Actions Punch point reduction on-time IRN).
• Support site quality certifications (ISO 9001:2015 and others).
• Ensure compliance with Flowserve Global Procedures and industry regulations.
• Support and coordinate external customer audits.
• Launch and support continuous improvement initiatives based on KPI results.
• Lead facilitate and coach root cause and corrective action (RCA/CA/PA) activities.
• Partner with Supplier Performance Group to manage supplier quality and performance.
• Conduct talent and performance reviews for the QC team.
• Provide coaching and guidance to site leadership on quality matters.
• Collaborate with production teams to resolve quality concerns.

Requirements:

• Proficient in project management and process mapping tools.
• Ensure export compliance.
• Analyze and improve quality management workflows.
• Collaborate with cross-functional teams (manufacturing purchasing engineering production field service/repair).
• Evaluate and enhance quality processes and systems.
• Support deployment of quality systems (ERP PLM SIOP etc.).
• Interface with customers and suppliers on quality issues and resolutions.
• Communicate clearly at all organizational levels both internally and externally.
• Perform and coach data analysis and root cause analysis.
• Initiate and implement new business practices and manage change programs.
• Develop and manage budget plans with guidance.
• Demonstrate integrity honesty and authenticity.

• Bachelors degree in engineering (manufacturing industrial or mechanical).
• Minimum 6 years of QA/QC experience with at least 5 years as a Quality Supervisor or Team Leader.
• Strong leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Experience in metal-mechanic industries or similar environments.
• Knowledge of conventional tooling GD&T MSA and Gage R&R.
• Understanding of customer technical specifications.
• Skilled in team-oriented problem solving (RCCA tools) and able to lead teach and coach.
• Green Belt certification or equivalent.
• Proficient in data analysis and quality KPI management.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• English bilingual business-level (except NAM).