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Subject Matter Expert Inbound Voice

ADVENXA

Job Location:

Kochi - India

Monthly Salary: INR 30000 - 40000
Experience Required: 2-5years
Posted: 9 June 2026 (30+ days ago)
Application Deadline: 6 September 2026
Vacancies: 1 Vacancy
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Job Summary

Subject Matter Expert - Inbound Voice

Location: Infopark Kochi

Qualification: Graduation Mandatory

Experience: Minimum 35 Years of experience as an SME in an Inbound Voice Process (Mandatory)

Shift: 6:00 PM 3:00 AM (Monday - Friday)

Work Mode: Work from Office

Salary: 4.5 LPA 5.5 LPA

We are seeking a highly motivated and experienced Subject Matter Expert (SME) to support inbound voice operations. The ideal candidate should possess strong process knowledge excellent communication skills and the ability to coach and guide team members to achieve operational excellence and customer satisfaction.

Responsibilities
  • Act as the primary point of contact for process-related queries and escalations.
  • Provide floor support and assist agents in resolving customer issues.
  • Monitor team performance quality and process adherence.
  • Conduct coaching sessions and provide real-time feedback.
  • Support Team Leaders in achieving SLA productivity and quality targets.
  • Assist in new hire training nesting and knowledge transfer activities.


    • Requirements
  • Graduation is mandatory.
  • Minimum 35 years of experience as an SME in an Inbound Voice Process.
  • Strong understanding of customer service operations and call center metrics.
  • Experience in handling escalations and providing floor support.
  • Excellent communication coaching and problem-solving skills.
  • Strong analytical skills with the ability to interpret performance data.
  • Willingness to work in the night shift (6:00 PM 3:00 AM).



    • Required Skills:

    Customer support voice process Inbound voice


    Required Education:

    Any Degree

    Apply Now

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    ADVENXA
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