Subject Matter Expert Civil

Job Description (JD)  Subject Matter Expert (SME) Location: Indovance Department: Operations Reports To: BU Head / GL  Position Overview Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority technical coach and quality champion across projects and teams. The SME will play a critical role in:  Ensuring best-in-class technical quality  Driving process excellence and operational efficiency  Supporting Trial Period (TP) success  Participating in customer discovery discussions  Preventing customer dissatisfaction due to skill gaps** This role demands a technically strong accountable and extroverted professional with a passion for teaching and mentoring.  Key Responsibilities 1. Domain Leadership & Technical Excellence  Act as the domain expert for assigned discipline.  Define and benchmark best-in-class quality standards.  Challenge teams to raise technical depth and accuracy.  Review complex designs calculations and deliverables.  Ensure zero technical compromise in customer submissions.  2. Coaching & Capability Building  Mentor and coach engineers to elevate technical capability.  Develop structured learning paths for different experience levels.  Create training modules SOPs and technical videos.  Conduct internal knowledge-sharing sessions and workshops.  Build second-line technical strength within the team.  3. Process Improvement & Efficiency  Identify bottlenecks impacting productivity and quality.  Lead continuous improvement initiatives.  Standardize best practices and templates.  Drive automation and smarter workflows where applicable.  Improve turnaround time without compromising quality.  4. Customer Engagement & Discovery  Participate in discovery meetings with customers.  Provide technical insights during pre-sales and proposal stages.  Support technical proposal preparation and validation.  Translate customer requirements into clear execution strategies.  Ensure commitments made to customers are realistic and achievable.  5. Ownership & Accountability  Take ownership of: o Trial Period (TP) success. o Zero loss of customers due to skill gaps. o No TP losses due to weak technical positioning.  Ensure delivery commitments are met in terms of: o Quality o Timeline o Technical integrity  Proactively flag risks and implement corrective actions.  6. Operational Excellence  Ensure ongoing operational stability in live projects.  Conduct periodic technical audits.  Maintain quality consistency across accounts.  Work closely with Delivery Relationship Managers and QA teams.  Desired Traits & Behavioral Expectations  Strong teaching mindset and passion for knowledge sharing.  Extroverted and confident communicator.  Highly accountable and ownership-driven.  Proactive problem solver.  High professional integrity.  Comfortable challenging status quo.  Ability to influence without authority.  Qualification & Experience  Bachelors / Masters degree in relevant engineering discipline.  10 years of strong hands-on domain experience.  Prior experience in mentoring reviewing or leading technical teams.  Experience in customer-facing roles preferred.  Strong exposure to international engineering standards preferred.