Store Manager

Key Responsibilities

Store Operations & P&L Ownership

Full accountability for store performance SLA adherence order accuracy fulfillment cost

and customer experience

Own store P&L: manpower cost shrinkage damages utility/operational expenses vs. budget

Set and drive operational targets (orders/hour pick-to-dispatch TAT order defect rate) and

review daily performance with the team

Ensure smooth peak-hour/surge management festive planning and demand forecasting

alignment with category/supply chain teams

Drive continuous process improvement layout optimization workflow redesign

automation adoption

Inventory & Supply Chain

Own end-to-end inventory accuracy GRN process and stock reconciliation

Coordinate with category/replenishment/supply chain teams on assortment planning

stockouts and overstock resolution

Monitor and control shrinkage wastage and expiry across categories; institute corrective

controls

Ensure compliance with storage norms (esp. perishables fragile high-value SKUs)

Lead new category/private label rollouts at store level (planogramming staff training initial

stock setup)

People & Team Leadership

Lead the full store team Assistant Manager Supervisors Pickers/Packers and support

staff directly and through staffing partners

Own manpower planning: budgeted headcount rostering attendance productivity

benchmarks

Drive hiring onboarding and training in coordination with HR/staffing partners

Manage employee relations grievances disciplinary matters conflict resolution

escalating and coordinating with HR/ER teams as needed

Build a performance culture: goal-setting coaching recognition and succession planning

within the store team

Compliance Safety & Audit

Ensure full statutory compliance labour law safety licensing hygiene/FSSAI (where

applicable)

Own store audit readiness internal/external audits safety drills CCTV/security compliance

Manage vendor and local stakeholder relationships (landlord local authorities facility

vendors)

Reporting & Stakeholder Management

Own daily/weekly/monthly MIS and business reviews SLA inventory accuracy shrinkage

P&L manpower metrics

Act as primary point of contact for cluster/regional leadership on store performance

Partner cross-functionally with category supply chain HR marketing and tech teams on

store-level execution of company initiatives

Key Skills & Requirements

Graduate/MBA preferred; 48 years experience in retail operations warehouse/dark store

management or quick commerce with at least 12 years in a managerial/P&L-owning role

Strong leadership and people management skills including managing large teams and third-

party staffing partners

Sound understanding of inventory management WMS systems and retail operations metrics

Strong analytical skills comfortable owning P&L MIS and data-driven decision-making

Excellent stakeholder management and communication skills across internal and external

parties

Ability to operate in a high-growth fast-paced target-driven environment

Required Skills:

MIS and business reviewsSLAinventory accuracyshrinkage