Staff Technical Product Manager – AI Evaluation

We are looking for a highly technical strategic and outcome-oriented Staff Technical Product Manager to establish and scale AI Evaluation as a core engineering capability across the DT organization. The Eval Technical Product Manager will lead this transformation by making trusted Evals the evidence layer for AI. 

This is a dual-role position with responsibility for both: 

1. Platform Eval Strategy & Adoption 
   Partner closely with Servicenow AI platform and product teams to understand implement validate and drive adoption of out-of-the-box Evals while influencing the platform roadmap based on enterprise needs. 

1. Enterprise Eval Innovation 
   Identify gaps in platform evaluation capabilities and drive the definition and development of custom Evals metrics rubrics datasets and evaluation strategies for enterprise-specific AI applications and agentic workflows. The role will establish Eval-Driven Development as a standard engineering practicemoving AI quality from point-in-time testing to continuous measurement throughout the AI lifecycle 

1. Custom Eval Innovation 

• Identify gaps where OOTB Evals dont adequately measure enterprise AI quality.  

• Define and drive custom metrics rubrics datasets and evaluation strategies.  

• Develop reusable Evals for domain-specific behaviors and business outcomes.  

• Establish evaluation approaches for AI agents task completion tool usage and multi-step workflows.  

1. Eval-Driven Development 

• Embed Evals into the full AI lifecycle: Define Measure Build Evaluate Improve Release Monitor 

• Require AI teams to define expected behavior and measurable quality criteria.  

• Establish evaluation coverage and quality thresholds.  

• Integrate trusted Evals into development regression and release workflows.  

• Establish Eval-based quality gates for appropriate AI applications.  

• Enable continuous evaluation in production. 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years of experience in Product Management roles with a focus on AI 
• A technically strong Product Manager who combines: AI/LLM expertise Evaluation Science Quality Engineering Product Management Platform Strategy with the ability to influence AI Specialists engineers and platform teams without direct authority. 
• Experience with LLM-as-a-Judge rubrics evaluation datasets agent evaluation AI observability CI/CD and developer platforms 
• Servicenow AI Platform experience is a huge plus 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

No

Employment Type :

Full-time