Staff Engineer (Microsoft Dynamics 365)

Requirements

• Experience : 5.5 years
• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) / Supply Chain Management (SCM) or AX 2012.
• Strong expertise in Dynamics 365 SCM modules including Inventory Management Warehouse Management Procurement & Sourcing Production Control Master Planning and Transportation Management.
• Proven experience leading full-cycle D365 SCM implementation projects from discovery through go-live and hypercare.
• Strong understanding of supply chain business processes including Procure-to-Pay (P2P) Order-to-Cash (O2C) Plan-to-Produce inventory management warehouse operations and production planning.
• Experience conducting business process analysis fit-gap assessments solution design workshops and requirements gathering sessions.
• Expertise in configuring Dynamics 365 SCM modules based on business requirements and industry best practices.
• Experience supporting both implementation and Application Management Services (AMS) engagements.
• Strong knowledge of User Acceptance Testing (UAT) System Integration Testing (SIT) deployment planning and post-production support.
• Experience working within ITIL-based support frameworks and managing SLA-driven incident problem and change management processes.
• Proficiency in creating Functional Design Documents (FDDs) business process maps RCA reports test scripts training materials and solution documentation.
• Experience with ITSM tools such as ServiceNow Jira or Azure DevOps for support and project management.
• Knowledge of Microsoft Dynamics 365 release wave updates hotfixes regression testing and change management.
• Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.
• Excellent analytical troubleshooting stakeholder management communication and mentoring skills with the ability to perform effectively in fast-paced client environments.

Responsibilities

• Lead end-to-end Microsoft Dynamics 365 SCM implementation projects from discovery solution design configuration testing deployment and hypercare support.
• Conduct business workshops gather and analyze requirements perform fit-gap analysis and recommend scalable supply chain solutions.
• Configure and deploy Dynamics 365 SCM modules including Inventory Management Procurement & Sourcing Warehouse Management Production Control Master Planning and Transportation Management.
• Prepare functional design documents business process maps configuration documentation test scripts and user training materials.
• Collaborate with technical consultants and developers to translate business requirements into effective technical solutions and integrations.
• Support System Integration Testing (SIT) User Acceptance Testing (UAT) deployment planning and production go-live activities.
• Deliver end-user training and provide functional knowledge transfer to business and support teams.
• Act as the functional escalation point for L2/L3 support resolving complex issues related to procurement warehouse operations production inventory and planning.
• Investigate production incidents perform root cause analysis and recommend long-term corrective actions and system improvements.
• Manage support tickets service requests enhancements and change requests while ensuring compliance with agreed service levels.
• Evaluate Microsoft Dynamics 365 release updates and hotfixes assess business impact and coordinate regression testing and deployment activities.
• Identify opportunities for continuous process improvement and implement system enhancements to optimize supply chain operations.
• Maintain comprehensive functional documentation knowledge repositories runbooks and support artifacts.
• Mentor junior consultants provide functional leadership and support successful project delivery across implementation and managed services engagements.
• Partner with business stakeholders project managers architects and cross-functional teams to ensure high-quality delivery and customer satisfaction.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

No

Employment Type :

Full-time