Staff Engineer

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Introduction

As a Staff Production Engineer Reliability Enablement you will partner with consumer experience engineering teams to elevate reliability observability incident analysis and operational readiness across our digital platforms. You will work across domains including web mobile commerce identity loyalty and payments to build reusable capabilities coach engineers and establish organization-wide reliability standards. This role reports to the Senior Director Consumer Experiences Engineering.

About the Job

• Define and drive operational readiness standards including observability alerting service level objectives runbooks and production readiness reviews across consumer-facing domains.
• Build reusable reliability capabilities such as reference implementations instrumentation frameworks synthetic monitoring solutions load testing harnesses and cross-domain dashboards.
• Establish and coach teams on incident analysis methodologies helping engineers identify root causes systemic failures and long-term corrective actions.
• Identify cross-domain reliability risks and recurring failure patterns facilitating investigations and coordinating improvements across multiple engineering teams.
• Partner with Platform Engineering and engineering leaders to improve reliability maturity increase team self-sufficiency and drive continuous operational improvement.

About You

• 10 years of experience building operating and supporting production software systems including distributed systems and service integrations.
• Demonstrated experience leading production incidents conducting root cause analyses and delivering long-term reliability improvements.
• Hands-on proficiency in one or more modern programming languages such as Java TypeScript or Go with the ability to develop tooling and reference implementations.
• Deep expertise in observability practices including metrics distributed tracing structured logging service level indicators/objectives error budgets and alerting strategies.
• Experience improving engineering team capabilities through mentoring coaching and influencing cross-functional teams without direct authority.