Staff AI Product Manager

What you get to do in this role: 

• Own end to end product outcomes for AP AI Specialist end to end 
• Build dont just spec: prototype agent behavior stand up demos validate feasibility with engineering before its a roadmap item
• Take an ambiguous problem (a customer pain point an eval failure a platform constraint) and figure out the right shape of the solution without waiting for it to be handed to you fully formed
• Define what good looks like for agent behavior success criteria eval scenarios confidence thresholds and use eval methodology as a real lever for product decisions not a checkbox
• Partner with the platform/orchestration team on architecture tradeoffs (agent design latency oversight vs. automation) with enough technical depth to push back when something doesnt hold up
• Translate technical tradeoffs into plain language for engineering architects and execs get in front of real users early to validate before building further
• Thrive in ambiguity: create structure where none exists and pull the work forward through clarity and credibility rather than process

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 6-8 years of PM experience with recent hands-on work shipping AI/agentic features
• Comfortable prototyping and in the weeds with engineering: reviewing implementations standing up demos not just writing requirements
• Solid understanding of agent architectures orchestration tool use multi-step reasoning and how to translate that into a scoped roadmap
• Excellent communicator able to align engineering architecture and stakeholders who all want different things
• AP/finance domain knowledge is a nice-to-have not a requirement

FD21

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time