Sr. Support Analyst

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Sr. Support Analyst
Position: Sr. Support Analyst

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Mumbai

Position ID: J0526-1022


Responsibilities
Direct Responsibilities
. 5 years of experience in Axiom development/production support.
. Ability to understand and architect Axiom solutions for production support activities.
. Flexible working in shifts with at least 1 week of night shift in a month.
. Provide L1L2 tier production support (oncall rotation) for Axiom jobs in production.
. Able to understandwritetroubleshoot shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Axiom platform.
. Collaborate internally and external sources to maintain SLA and provide escalations.
. Maintenance of the Axiom Reporting platform infrastructure (upgrades patches health monitoring). . Worked on Change Management Tools to track all the incidents and changes and to plan the production changes as per the change management policies.

. Undertake Incident Change and Problem management activities within the scope of the team.
. Troubleshooting Axiom jobs and follow escalation procedures to resolve the issue.
. Collaborate and work with development team on L3 issues and follow the task to completion.
. Provide on call support for Axiom jobs (on rotation 24x7).
. Participate in change deployment releases
. Ensures adherence to bank and information systems policies and procedures security measures and audit standards.
. Able to understand process quickly and apply in day-to-day activities.
. Team player and mentor junior support engineers.

Contributing Responsibilities

. Experience on Service now/Version Control/Autosys Monitoring tools with proven ability on improving operational efficiency measuring KPI and identifying RCA and providing long term solutions to improve operational standards.
. Responsible for the support and maintenance of Financial Regulatory (.) Reporting application Axiom and its allied infrastructure and responsible for the data quality and distribution of all the . reports that are sent on a monthly quarterly semi-annual and annual basis.
. Participate in change deployment calls and releases
. Ability to handle day-to-day support activities and productions migrations.
. Identify the manual task and create automation plan

Technical & Behavioral Competencies
. Expert level knowledge on Axiom Oracle SQL Scheduler UNIX/Linux scripting.
. Good team player and ability to work on own initiatives with minimal direction
. Good analytical problem solving and documentation skills
. Ability to adapt to changing business needs (flexible) and learning new skills quickly
. Good written and verbal communication skills together with the ability to communicate with management and other business and technical groups

Specific Qualifications:
5 years of experience on Axiom support on v10/v11 environment.
5 Years of experience in SQL and PLSQL
5 Years of experience in Unix scripting
Experience in Monitoring tools (Dynatrace etc) and Service Now

Skills Referential (Required knowledge skills and abilities)
Technical Skills:

. Unix
. Oracle SQL/PLSql
. Axiom
. Autosys

Behavioral Skills:
. Ability to collaborate/Team work
. Attention to detail
. Critical thinking
. Creativity & Innovation / Problem Solving

Education Level: Bachelor Degree or equivalent
Location: Mumbai
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world.

Skills:

• AutoSys
• Axiom
• Communication
• SQLite
• Infrastructure

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.