Sr. Support Analyst Lead L2

Position Description:

Responsibilities
Direct Responsibilities

1. Incidents resolution.
2. Preventive maintenance.
3. Pro active actions / measures to limit corrective maintenance activities.
4. Weekend/Holiday/Night support.

Contributing Responsibilities

1. Coordinate with application infrastructure vendor and business teams to manage incidents problem resolution and maintenance activities effectively.
2. Support change release disaster recovery and business continuity activities ensuring smooth implementation and operational resilience.
3. Drive continuous improvement through proactive monitoring process optimization automation and knowledge management while maintaining operational documentation and cross team knowledge sharing.


Technical & Behavioral Competencies

. Understanding and experience in ITIL concepts.
. Possess good analytical skill and self motivated
. Eager to learn
. Ability to work well under pressure ability to work autonomous and in team environment
. Ability to work in a multicultural and international banking environment
. Strong understanding of payments local clearing systems H2H concept and applications reporting.
. Strong experience in and preference for application production support.
. Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
. Extensive experience in supporting payments local clearing applications and payment filtering and AML in APAC region.


Specific Qualifications:

. University Degree in Computer Science or related disciplines.
. Fluent in written and spoken English


Skills Referential(Required knowledge skills and abilities)
Technical Skills:

. Knowledge /C# and JAVA/J2EE
. Scheduler (Autosys Windows Scheduler)
. Websphere/Tomcat/JBOSS
. ORACLE PL/SQL MS SQL Server PostGre SQL
. UNIX / LINUX /WINDOWS skills i.e. navigating scripting etc
. MFT / BC / IBM MQ
. CFT sFTP
. ITSM tool: Service Now
. Monitoring: Dynatrace
. Sharepoint
. Database performance & SQL tuning experience is a plus
. Good technical troubleshooting and debugging skills.


Behavioral Skills:

. Good team player with strong analytical communication and interpersonal skills.
. Results and client oriented.
. Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
. Excellent people management and communication skills.


Education Level:Bachelor Degree or equivalent
Location:Mumbai

Skills:

• .NET MAUI
• Communication
• Infrastructure
• Middleware
• SQLite

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.