Sr Staff Product Architect

At GE Vernova we are driving an enterprise-wide transformation to reimagine how our industrial business operates by embedding an AI-first approach across all enterprise processes. As the Platform Owner for PowerNow 2.0 within the Quality domain you will provide critical technical leadership at the intersection of business strategy technology delivery and change this role you will help ensure the seamless timely and high-quality deployment of process introduction and enhancements leveraging automation capabilities including AI to strengthen and enable business operations.

PowerNow is a ServiceNow SaaS platform and one of the top 20 critical applications used across GEV. Built on top of our existing data and systems it enables employees to orchestrate and automate enterprise tasks through configurable low-code tools.

As the Platform Owner for PowerNow you will lead the technical architecture design and implementation strategy that will establish the foundation for the long-term success of PowerNow 2.0 beyond the transformation program supporting the Power business across Quality Engineering Sourcing and other functions. This role requires making forward-looking future-proof technical decisions that deliver the desired business outcomes.

This is a business-critical highly visible technical leadership role that requires deep expertise in enterprise architecture platform maintenance business and digital transformation process optimization through LEAN workflow automation including RPA predictive intelligence and GenAI as well as data modelling and integration using ServiceNow technology.

Roles and Responsibilities

In this role you will:

1. Define the platform vision and technical roadmap

Set the long-term direction for the platform working closely with functional owner

Align platform capabilities with business strategy and enterprise architecture principles

Prioritize future enhancements based on business value risk and technical sustainability

2. Own the architecture strategy

Establish target-state architecture for the platform

Ensure solutions are scalable secure resilient and supportable

Make future-proof technology choices that fit enterprise standards

Ensure the platform integrates cleanly with surrounding systems and data architecture

3. Govern design and implementation

Review and approve architecture/design decisions

Ensure implementations follow enterprise architecture standards and patterns

Balance speed of delivery with technical integrity and long-term maintainability

Prevent fragmentation duplication or technical debt

4. Lead platform lifecycle management

Own platform health reliability upgrades and continuous improvement

Plan and manage release strategy patching and version upgrades

Ensure technical debt is tracked and addressed proactively

Maintain supportability and vendor coordination where applicable

5. Drive business and IT alignment

Translate business needs into platform capabilities

Partner with process owners process consultants technical product managers architects and delivery teams

Ensure platform changes support process transformation and operating model changes

Act as the bridge between technical teams and business stakeholders

6. Enable integration and data consistency

Ensure the platform fits into the enterprise ecosystem of applications and data

Define integration patterns API strategy and data flow principles

Support master/reference data alignment where relevant

Ensure interoperability across enterprise systems

7. Enforce governance risk and compliance

Ensure architecture meets security privacy regulatory and audit requirements

Support controls for access data usage segregation of duties and resiliency

Participate in risk assessments and architecture reviews

Ensure platform decisions comply with enterprise policies

8. Improve operational efficiency and user value

Identify opportunities for automation simplification and process optimization

Improve platform adoption usability and business outcomes

Leverage capabilities such as workflow automation AI analytics and low-code where appropriate

Continuously measure platform performance and business impact

9. Manage stakeholders and influence decisions

Work with functional owners IT leaders EA teams business teams product vendors and delivery partners

Communicate platform decisions trade-offs and roadmap priorities clearly

Build consensus across competing priorities

Influence enterprise standards and architecture direction

10. Oversee implementation partner and product strategy

Evaluate platform capabilities against business and architecture needs

Manage relationships with platform vendors and implementation partners

Influence product roadmap leveraging design partnership

Ensure licensing support and platform investment are optimized

Mandatory Qualifications

Bachelors degree in business computer science or in STEM Majors (Science Technology Engineering and Math)

A minimum of 9 years of professional experience with at least 5 years of technical experience implementing solutions in ServiceNows product suite

ServiceNow Certified System Administrator or Certified Technical Architect

Extensive hands-on experience with theServiceNow Now Platformand enterprise instance ownership

Proven experience withServiceNow MCO CSM SPM and Now Assist

Strong background inenterprise architectureandsolution design

Experience withplatform governance lifecycle management upgrades and release management

Solid understanding ofintegrations APIs and data modelling

Experience managingbusiness-critical platformsin a complex enterprise environment

Demonstrated ability to supportworkflow automation process optimization and digital transformation

Strong knowledge ofsecurity compliance and access controls

Proven ability tolead cross-functional stakeholdersand influence technical and business decisions

Experience working withAI-enabled capabilities predictive intelligence and low-code automation

Desired Characteristics

Strategic thinker with a strong long-term platform vision

Deep understanding of the ServiceNow ecosystem and enterprise workflows

Strong enterprise architecture mindset

Able to balance business needs with technical standards and platform sustainability

Decisive and comfortable making future-oriented technical trade-off decisions

Strong collaborator across business IT and product vendor and implementation teams

Excellent stakeholder management and communication skills

Change-oriented with experience driving transformation and adoption

Customer-focused and committed to improving user experience

Highly organized with strong ownership and accountability

Comfortable managing complexity across multiple modules integrations and dependencies

Strong problem-solving skills and sound judgment

Continuous improvement mindset with focus on automation and simplification

Able to influence without direct authority

Resilient and adaptable in a fast-paced evolving environment