Sr Staff Inbound Product Manager Partner Relationship Management(PRM)

The Team

Partner Relationship Management (PRM) is one of the newest products inside ServiceNows Sales CRM organization built to help companies run their entire partner ecosystem from deal registration through MDF to partner facing commerce natively on the Now Platform. The product is just over a year old. This is a genuine zero to one opportunity: the foundational architecture exists the first design partners are live and the roadmap for the next phase is still being written by the people building it today.

What You Get to Do in This Role

• Own product strategy and roadmap for a defined slice of PRM from discovery through launch and adoption
• Work directly with design partner customers to validate problems before committing engineering investment and translate their feedback into clear buildable requirements
• Partner with engineering scrum teams in India day to day to break down epics sequence releases and make tradeoffs under real delivery constraints
• Define and document detailed specs acceptance criteria and data models for complex partner ecosystem workflows (partner hierarchies deal registration approvals MDF catalog driven quoting)
• Collaborate with design and research to shape partner facing and internal facing experiences from early concepts through usability validation
• Represent PRM in cross functional forums across GTM design research and other stakeholder groups and build consensus on shared priorities
• Contribute to competitive positioning and help the team understand how PRM should be differentiated against established players in the partner management space
• Mentor and influence product thinking across the broader team given the staff level scope of this role

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 12 years of product management experience with a track record of owning a product area end to end in a B2B SaaS environment
• Experience building or scaling products in the partner ecosystem channel or partner relationship management space
• Strong technical fluency comfortable going deep with engineering on data models workflow logic and system architecture
• Demonstrated ability to operate in ambiguity and build structure where none exists this is a zero to one environment
• Excellent written and verbal communication skills with experience influencing stakeholders across geographies and time zones
• Comfortable working with distributed India based engineering and global product peers across North America

Preferred Qualifications

• Direct experience with partner relationship management channel management or partner ecosystem platforms such as Impartner PartnerStack ZINFI Salesforce Partner Cloud/Community Cloud SAP Oracle or Conga/Apttus
• Experience with CRM CPQ quote to cash or order management systems
• Experience partnering with researchers and designers in a product trio model
• Prior experience at a company with a strong platform or ecosystem play

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time