Sr Specialist Cybersecurity ServiceNow Developer (DevOps)

What Youll Do (Key Responsibilities)

ServiceNow DevOps Platform Development & AI-Enabled Automation

• Develop and maintain ServiceNow scoped applications App Engine solutions custom tables and reusable platform components in support of enterprise automation initiatives.
• Support DevOps practices for ServiceNow releases including update sets/application repository movement deployment validation release coordination rollback planning and environment readiness.
• Build and maintain ATF smoke/regression test suites to improve release quality and reduce manual validation effort.
• Support integrations using REST/SOAP APIs Integration Hub MID Server basics scripted REST APIs inbound/outbound email actions imports and scheduled jobs.
• Troubleshoot incidents defects integration failures workflow issues and platform errors; perform RCA and implement corrective and preventive actions.
• Apply intermediate knowledge of ServiceNow AI capabilities to identify practical use cases for Predictive Intelligence AI Search Virtual Agent Now Assist and Now Assist for Creator.
• Assist in configuring or supporting AI-enabled use cases such as intelligent routing duplicate/similar ticket suggestions knowledge search improvement virtual agent flows and AI-assisted code or flow generation.
• Collaborate with platform security IAM product and operations teams to ensure solutions are secure auditable supportable and aligned to enterprise standards.
• Create and maintain technical documentation deployment notes SOPs runbooks dashboards and known error articles.
• Monitor platform health indicators scheduled jobs integrations and workflow execution to support service reliability and operational stability.

Required Qualifications

• 7 years of hands-on ServiceNow development configuration administration or DevOps experience supporting enterprise ServiceNow implementations.
• scoped applications App Engine solutions custom tables and reusable platform components in support of enterprise automation initiatives.
• Experience developing custom applications automation workflows data integrations and enterprise onboarding solutions within ServiceNow.
• Strong working knowledge of ServiceNow platform fundamentals including tables forms lists ACLs/roles catalog items workflows Flow Designer notifications SLAs and CMDB basics.
• Hands-on scripting experience in ServiceNow using JavaScript Business Rules Client Scripts Script Includes UI Policies and related platform automation patterns.
• Experience supporting ServiceNow DevOps/release activities such as update sets application repository environment promotion deployment validation regression testing and rollback coordination.
• Experience with integrations using REST/SOAP APIs Integration Hub MID Server basics imports scheduled jobs and inbound/outbound email processing.
• Hands-on experience building or maintaining ATF test cases for smoke regression and release validation.
• Intermediate knowledge of ServiceNow AI capabilities including Predictive Intelligence AI Search Virtual Agent Now Assist and Now Assist for Creator with ability to explain practical use cases and support guided implementation.
• Understanding AI data readiness concepts such as clean historical data consistent categorization knowledge quality feedback loops and confidence-based recommendations.
• Familiarity with ITSM processes such as Incident Problem Change Request Knowledge and Service Catalog.
• Ability to troubleshoot platform defects workflow failures integration errors and performance/stability issues in collaboration with platform and operations teams.
• Strong documentation communication and stakeholder collaboration skills.
• ServiceNow CSA required or strongly preferred. CAD or CIS certification preferred.

Preferred Qualifications

• ServiceNow certifications such as CAD CIS-ITSM CIS-App Engine Service Catalog or related credentials.
• Experience with ServiceNow scoped applications App Engine Studio delegated development and platform governance practices.
• Exposure to Now Assist for Creator or AI-assisted development patterns for generating catalog items flows scripts or development recommendations.
• Experience supporting IAM access request provisioning RBAC least privilege or audit/compliance workflows in ServiceNow.
• Experience with identity platforms such as Entra ID SailPoint CyberArk Okta Ping or Active Directory.
• Experience building operational dashboards using Performance Analytics reports or custom reporting.

Core Skills & Competencies

• ServiceNow DevOps mindset: build test deploy validate monitor and improve.
• Strong troubleshooting structured problem solving and RCA discipline.
• Automation-first approach using workflows Flow Designer scripts integrations and ATF.
• Practical AI awareness with ability to identify use cases validate outputs and apply human-in-the-loop controls.
• Stakeholder collaboration across product platform security IAM operations and development teams.
• Risk-aware delivery with focus on security auditability compliance and platform stability.

Supervisory:

No.

Weekly Hours:

Time Type:

Location:

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