Sr Sales Supervisor
Job Summary
Customers:
- Understand the customers industry drivers business objectives and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that Honeywell brings to the customer to drive to real business outcomes.
- Develop own and lead the deployment of growth / maintain / manage strategies for the territory-assigned Account Portfolio.
- Develop and sustain long term customer relationships establishing these relationships while engaging customers at all levels of the customer organisation including senior facilities managers and C-level executives.
- Champion the customers needs and requirements within the Honeywell organization and work closely with the Management Team to ensure 100 percent customer satisfaction.
- Actively utilise the customer surveying solutions made available by the business.
- Deploy strategies to understand the key influencers in the customer organisation and their key pain points.
Sales Excellence:
- Achieve Sales Orders Annual Operating Plan (AOP) targets) while following established pricing policies.
- Manage and maintain a balanced approach to superior customer service and strategic account planning quarterly revenue results and long term customer goals.
- Identify services revenue opportunities and focus on providing consultative support by building value propositions for the customer.
- Manage and build customer contacts serving as the customers ambassador trusted advisor and advocate.
- Engage and inform the sales team on any potential new sales opportunities within the territory-assigned Account Portfolio.
- Establish oneself as an advisor on customer relationship strategies account and sales plans proposal strategies and contract negotiations.
- Manage all sales related activity through the accurate timely and detailed use of the Customer Relationship Management (CRM) tools.
Effective Team Member:
- Collaborate with Honeywell team peers to share and impart knowledge.
Leverage resources to address customer drivers and initiatives in a consultative manner.
- Guide and leverage management and executive sponsor interactions with the customer.
- Maintain a high degree of awareness of customers next best alternatives and communicate competitive challenges to sales management and technology teams in a timely manner.
- Understand and manage any conflicts or overlaps within the Account Portfolio.
- Actively embrace the HBS Sales Management Operating System to include one on ones with the District Field Services Leader team calls forecasting calls opportunity reviews Plan to Make Plan (PtmP) development with timely and accurate updates.
Financials:
- Responsible for achievement of margin orders revenue and plans for the territory-assigned Account Portfolio.
- Deliver a year on year growth in margin orders and revenue for the territory-assigned Account Portfolio in order to meet both annual and long term growth expectations.
Responsibilities
Experience |
|
Professional Skills / Knowledge |
|
Behaviour Competencies | |
Competency | Definition |
Account Analysis and Planning | Identify sales opportunities by ensuring that the customer issues and needs are fully understood and appropriate options are evaluated and account management strategies and plans are developed to achieve key sales objectives. |
Business Acumen | Knows how businesses work and is knowledgeable in current and possible future policies practices trends technology and information affecting an organisation. Understands the competition and is aware of how strategies and tactics work in the marketplace. |
Communicating with Influence | Understands how to communicate in a manner that is clear concise and easily understood. Communicates with influence using persuasive arguments appropriate language style and terminology for the situation. |
Consultative Selling | Employs strategic and consultative sales techniques to identify and create sales opportunities. Develops unique or customised solutions to meet customer specific needs that drive profitable business outcomes. |
Customer Focus | Displays dedication to meeting the expectations and requirements of customers at all times through knowledge of the customers strategy and vision and uses this knowledge to drive improvements in products and services. Acts at all times with customers in mind establishing and maintaining effective relationships with customers to win their trust and respect. |
Employs Internal Networks | Leverages internal resources or knowledge to build and maintain networks (locally regionally and globally). Acts as an influencer persuading others to provide the required information and support. |
Managing Relationships | Establishes and builds credibility for self and for HBS within the customers organisation. Uses collaborative relationships to build business partnerships influence others and facilitate the accomplishment of business goals. |
Managing Vision and Purpose | Communicates a compelling and inspired vision or sense of core purpose talking beyond today to articulate possibilities. Demonstrates an optimistic approach by creating milestones and engaging resources to rally support behind the vision. Communicates the vision effectively with the ability to inspire and motivate business units and/or organisations. |
Negotiation | Negotiates skilfully in tough situations with both internal and external groups resolving differences with minimum conflict and can win consensus without damaging relationships. Displays diplomacy and quickly gains the trust of other stakeholders in negotiations. |
Problem Solving and Decision Making | Uses logic and lineal thinking to solve difficult problems. Bases decisions on a mixture of analysis wisdom experience and judgement with the initiative to make effective decisions under the pressure of tight deadlines. Deals with concepts and complexity comfortably and looks outside the box to find answers taking responsibility for decisions and outcomes delivered. |
Qualifications
Solution and Service sales experience
MBA qualified 5 yrs of experience in relevant field
Required Experience:
Manager
About Company
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors wit ... View more