Sr Quality and Lean Leader APAC

Essential Responsibilities

Quality Policy

In line with Grid Solutions Quality policy:

• Define the Regional Quality roadmap to support strategic transformation

• Elaborate actions and set priorities to maximize process efficiency (across the Region and at site) for project delivery performance and customer satisfaction. Ensure the engagement of the Regional management committee and of the management at site level around Quality policy processes and actions.

• Monitor Quality performance and drive improvement plan. Support Region Leader in regular business reviews and in budget exercise.

• Drives stop the work attitude where quality safety or integrity is at risk.

Instill and support a Customer First Culture:

• Lead by example influence deploy of customer care processes and tools. Incorporate Voice of Customer in the process.

• Monitor & develop Customer Satisfaction through relevant Customer surveys and Customer claim analysis.

• Ensure that the metrics and feedback from Customers and complaint management (ACT) are properly analysed to identify major contributors to dissatisfaction deviations root causes to build and follow up action plan.

• Manage detractors whilst preserving Grids interests

• Ensure the implementation of the Complaint management process including regular Managerial reviews & Operational reviews with proper escalation when required

• More specifically in case of major customer failures lead and coordinate the internal stakeholders to ensure customer satisfaction whilst protecting company interests (liabilities responsibilities warranties claim accrual risk management).

• Act as a facilitator to support customer requirements fulfilment to avoid any cash-in and overdues issues

• Team-up and best practices sharing:

• Assess suitability of tools and processes associated to customer satisfaction foster best practices sharing

• Prepare recommendations & feed-back to Regional Teams.

• Develop promote drive and monitor the deployment of the Grid Quality systems processes tools and indicators to solve problems reduce non-quality costs and improve the overall efficiency of the Region aligned with PL objectives.

• Harmonize and standardize processes and associated documentation across the Region. Challenge and simplify where needed with the Continuous Improvement mindset. Support and monitor ISO 9001 certification processes

• In line with the global QMS leader and with the global Process Leaders organize internal audits and secure their on-time execution identify gaps and deviations ensure the launch of corrective actions by units secure timely closure of the audit findings and effectiveness of actions.

• Ensure continued and future certification of Regional entities to required international standards in line with business needs

• Participate in the assessment of the quality aspects of acquisitions and drive the quality integration.

• Ensure that return on experience and customers expectations are fully considered in offers prepared. Secure adherence to quality plans and processes including Gate Reviews.

• Provide quality expertise for global delivery model; develop a know-how transfer model to promptly reach local autonomy. Participate & monitor key quality issue at Regional level

• Proactively analyze the metrics and feedback associated with processes and solutions to identify deviations root causes and prepare recommendations for improvement in performance. Manage the Regional portfolio of improvement actions and lead actions (containment curative preventive).

• Support and coordinate Regional and sites actions taken to control and improve Project Quality. Provide coaching as required.

• Lead continuous improvement & quality mindset: discipline reliability predictability transparency sense of detail and do right the first time PDCA root cause analysis (8D PSR etc).

• Lead quality and transformation projects as required from time to time including the coordination and follow up of actions.

• Ensure that PSR 8D actions are completed and sustainable and communication with all functions are done using registered Lessons Learned.

• Ensure that the selected suppliers and parts supplied meet quality requirements (NB: qualification of suppliers is under Supplier Performance responsibility; qualification of parts is under PL responsibility) by supporting related Functions to register supplier performance in the tools. Support the Cost Recovery process with Sourcing Procurement and Project Controls.

• Lead and manage the quality function to ensure performance standards annual objectives policies and procedures are met

• Functionally manage Project Quality Managers: Hire train evaluate and develop people in the team

• Ensure the team has the right level of know-how and competency to perform their responsibilities through coaching and development.

• Develop best practices

• Regularly manage and review performance of employees

Lean Leader Role in Monthly Reporting and Bowler Management:
The Lean Leader is responsible for ensuring that monthly performance reporting and Bowler management provide clear visibility of business results highlight gaps versus targets and drive timely problem-solving actions. The role includes standardizing KPI reporting validating data accuracy facilitating structured performance reviews assigning accountability and ensuring that adverse trends and red metrics are translated into effective countermeasures and sustained improvement.

A Lean Leader drives PSR and Kaizen by turning performance gaps into structured actions that improve results and sustain continuous improvement.

Qualifications/Requirements

• University Engineering Degree or equivalent experience

• 6 Sigma Green Belt

• Fluent English

Desired Characteristics

• Experience in Quality ideally within companies that deliver projects with civil works as part of the scope

• Experience in EPC (Engineering Procurement & Construction) project environments with a strong understanding of quality management across project execution engineering procurement construction commissioning and site operations.

• Customer driven mindset

• Experience in Transactional Lean (Process Projects Functions etc)

• Leadership skills to drive Project Managers and Site Managers in process compliance

• Communication Skills to keep Region informed about Standards and results (KPIs)

• Experience in Project Management or any other function under Project Execution (Construction Engineering etc)

• Knowledge & experience in Lean principles

• Demonstrates ability to lead continuous improvement actions with strong portfolio and project management

• Experience of management and of leading by influence within a matrix organization

• Knowledge of ISO 9001 philosophy and principles

• Ability to analyse processes and drive process re-engineering for a higher performance

• Ability to dig down into causal analysis to identify root causes of non-quality

• Ability to seek customer needs to guide any improvement initiative

• Understand key drivers of Project Delivery Product Quality Product Development and Delivery Life Cycle

• Ability to coach and to shape a vision and communicate it with enthusiasm

• Demonstrates a high degree of personal and professional integrity

• Ability to occasionally work non-standard hours to accommodate business needs