Sr. Program Manager, CAM GTM

Come build the enterprise adoption engine for CAM Amazons AI platform that turns billions of customer signals into the operating intelligence behind some of the companys largest business decisions. Youll own relationships with VP-org-level partners across Amazon - growing them from first production launch into durable multi-signal partnerships that shape how Amazon listens to its customers at scale.

CAM (Customer Anecdote Miner) is eCFs AI-powered platform that transforms every customer signal returns reviews contacts seller feedback internal tickets into structured actionable intelligence for teams across the company. CAM currently serves 30 programs and is scaling rapidly with self-serve surfaces generating demand across dozens of organizations. CAMs mission is to make customer obsession an operating habit turning scattered anecdotes into systematic evidence-backed decisions at the speed Amazon operates.

Lead deep strategic partnerships that expand CAMs footprint within Amazons largest and most complex organizations. As the Senior Program Manager for Enterprise Growth youll own the post-launch relationship with CAMs Tier-1 partners driving expansion into new leaders new signals and new use cases within organizations that have already adopted CAM in production. You are the depth engine: where the acquisition team drives new customers you grow them into durable multi-signal relationships that generate the executive sponsorship and reference stories that make future adoption easier.

This is a high-judgment role that requires balancing relationship depth with measurable business outcomes. You will interface regularly with Directors and VPs representing both CAMs value and your partners needs in product planning conversations.

Key job responsibilities
1. Own the strategic partner portfolio. Manage end-to-end relationships with CAMs Tier-1 accounts as they mature past production launch.

2. Drive account expansion. Identify and execute expansion opportunities within each strategic account new leaders within the same VP/SVP organization additional signal sources new use cases and defect domains that CAM can serve. Move key partners from a single production use-case to a multi-signal multi-leader relationship.

3. Build executive sponsorship. Develop VP-level relationships within partner organizations.

4. Run structured account governance. Establish and own QBRs health checks and roadmap alignment sessions with partner leadership. Surface partner needs and translate them into requirements that influence CAMs product roadmap.

5. Represent strategic customers inside CAM. Bring the voice of your accounts into CAM product planning (sprint prioritization feature roadmap science investments). Ensure the platform evolves in ways that serve the partners whove bet on it.

6. Create reference stories and proof points. Document impact narratives $ attribution and executive quotes that the New Business team uses to drive the next cohort of adoptions.

- 5 years of working cross functionally with tech and non-tech teams experience
- 5 years of program or project management experience
- 5 years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

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