Sr Professional Services Consultant (PSC)

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

We believe collaboration thrives in person. Thats why most of our teams work from the office full time with flexibility when its needed. This model supports real-time problem-solving stronger relationships and the kind of precision that drives great outcomes.

Job Description

Your CareerAs a Professional Services Consultant you will be a pivotal technical expert spearheading the successful deployment and initial configuration of our Prisma Access Browser (PAB) solution for customers. This is a highly impactful hands-on role where you will directly translate customer security requirements into a fully operational and optimized cloud-delivered browser security closely with customers solution consultants and project managers you will implement PAB according to best practices and customer-specific needs. Beyond deployment you will be a proactive driver navigating complex environments anticipating roadblocks and accelerating our customers journey to a Zero Trust architecture. You will solidify customer partnerships with Palo Alto Networks by ensuring they successfully adopt and maximize the value of you thrive on technical challenges leading complex deployments and being the face of strategic results-driven implementation this is your next career move. Your ImpactProactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-valueTranslate Strategy to Security Policy: Convert customer business and security designs into practical effective PAB configurations focusing on access controls data loss prevention (DLP) rules and web security policiesDrive Adoption: Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g. GPO MDM)Be a Proactive Technical Advisor: Serve as the go-to expert for PAB best practices advanced feature utilization and performance tuning actively monitoring environments to pre-emptively identify recommend and resolve potential issues or areas for security posture improvementResolve Complex Escalations: Act as the primary technical escalation point performing deep-dive root cause analysis and coordinating across Support Engineering and Product teams for timely resolutionDocument and Transfer Knowledge: Create high-quality customer-specific as-built documentation and deliver comprehensive operational training and knowledge transfer to customer administratorsAdvocate for the Customer: Capture and translate valuable field feedback into actionable feature requests serving as a critical internal voice for product improvement and developmentMaintain expert-level understanding of Prisma Access Browser: Stay updated on latest product releases security trends and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency

Qualifications (Additional Job Description)

Your Experience 8 years of experience required in a hands-on technical customer-facing role such as Professional Services Consultant Technical Account Manager or Senior Sales EngineerProven track record of proactive engagement; the ability to take initiative to push customers toward successful deployment manage project risks and navigate organizational challenges or pushback to maintain project velocityExpert-level knowledge of core networking concepts (TCP/IP DNS HTTP/S) and enterprise security principles (Zero Trust SASE Firewall Proxy VPN)Demonstrated ability to independently lead and execute complex technical projects in customer environments driving deployment to successful completionAdvanced analytical and troubleshooting skills with a methodical approach to identifying diagnosing and resolving technical issues (Root Cause Analysis)Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholdersExperience with Identity and Access Management (IAM) and authentication protocols specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsersKnowledge of Prisma Access deployment architecture and traffic flowsThese skills are desired and will be prioritized accelerating time-to-value in the role:Basic knowledge of enterprise tools for large-scale device deployment (e.g. Microsoft Intune Jamf SCCM)Industry certifications such as Palo Alto Networks (PCNSA PCNSE) CISSP or cloud-specific security certificationsBasic scripting ability (e.g. PowerShell Python) for automation or data manipulation

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship No. Please note that we will not sponsor applicants for work visas for this position.