Sr. Product Manager, Digital Services AI

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized effortless fast and trusted providing seamless help where and when customers need it.

With hundreds of millions of listings and a global community of buyers and sellers eBays scale creates a unique opportunity to transform how people find help resolve issues and navigate an increasingly complex global commerce and regulatory environment. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive scalable help experiences across every customer touchpoint.

As a Senior Product Manager you will define and lead the strategy for how we design build and scale AI-powered help experiences including capabilities that help eBay address product regulatory compliance requirements and policies at scale. You will work closely with design engineering data science operations policy legal and compliance teams to turn emerging AI capabilities customer needs and regulatory requirements into simple trusted and impactful products for customers and the business.

• Define the product strategy roadmap and execution for AI Agents composable AI platforms and capabilities supporting product regulatory compliance and trusted commerce experiences.
• Identify opportunities to use AI automation and data to improve how regulatory requirements and product policies are understood operationalized and surfaced across customer experiences.
• Translate customer business policy and regulatory needs into clear actionable product direction and requirements.
• Partner with Legal Policy Compliance Risk Operations Engineering Design and Data Science to build scalable solutions that balance customer experience regulatory obligations and business objectives.
• Use data and experimentation to guide decisions measure impact identify emerging risks and drive continuous improvement.
• Bring customer insights regulatory developments data and industry trends together to inform product strategy and improve the product experience.
• Develop scalable capabilities that can adapt to evolving product regulations marketplace policies and requirements across markets and jurisdictions.
• Partner closely with design engineering and data science to deliver reliable explainable and high-quality AI-powered products at scale.
• Build alignment and strong partnerships across teams to stay focused on shared goals and drive execution across complex cross-functional initiatives.
• Keep customer trust safety and ease of use at the center of product decisions while enabling eBay to meet its regulatory and policy commitments.

• 6 years of product management experience ideally including experience with AI/ML data-driven products trust risk compliance policy or marketplace platforms.
• Experience applying AI and automation to improve customer experiences and solve complex customer or business problems such as conversational AI decisioning classification policy interpretation or workflow automation.
• Experience working on product regulatory compliance trust risk policy or other regulated product domains is highly valued.
• Ability to translate complex regulatory policy operational and technical requirements into scalable product capabilities and intuitive customer experiences.
• Skilled at using data and insights to uncover opportunities drive prioritization assess risk and measure success.
• Technical fluency and foresight to collaborate effectively with engineers data scientists and AI/ML teams.
• Strong judgment when working with AI-powered products where accuracy explainability customer trust and regulatory compliance are important.
• High ownership mindset with a bias for action and focus on creating customer and business impact.
• Exceptional leadership communication and collaboration skills across technical and non-technical teams including Legal Compliance Policy and Operations.
• Experience building 01 products and navigating ambiguity evolving requirements and complex stakeholder environments with confidence.
• Experience in e-commerce marketplaces customer support self-service trust risk or regulatory technology is a plus but not required.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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