Sr. Process ExpertSpecialist

At Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.

We believe in the power of diversity collaboration and continuous learning and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100000 employees across 130 countries we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter more sustainable future with Maersk.

Purpose of the role
This role is responsible for managing end-to-end dispatch operations in drayage logistics ensuring smooth coordination between drivers terminals and clients. The dispatcher assigns and tracks loads schedules port and warehouse appointments and monitors shipments to ensure timely movement. They also handle driver support resolve operational issues and manage accessorial charges by coordinating with finance teams (AP/AR). Overall the role requires strong communication system handling and real-time problem-solving to maintain efficient transportation operations.

You will be Responsible for:

• 35 years of experience in shipping & logistics / dispatch operations

• Hands-on experience in handling calls Frequent interaction load planning driver coordination and dispatch management

• Exposure to port operations container movement and terminal appointment scheduling

• Working knowledge of TMS tools (Trinium or similar systems)

• Strong communication skills for handling drivers clients and internal teams

• Experience in tracking shipments and managing real-time operational issues

• Understanding of accessorial charges (detention demurrage etc.) and coordination with AP/AR teams

• Good data handling reporting and documentation skills

• Proficiency in MS Office (Excel Word PowerPoint)

• Flexibility to work in night shifts.

Qualifications

Graduate of any bachelors degree.

Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.

• Opportunity: Unlock professional and personal growth through diverse career pathways.

• Innovation: Work with a team that embraces technology and continuous improvement.

• Global Exposure: Collaborate across geographies and cultures.

• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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