Sr Manager, ACES, INFC Central Operations

Amazon India Fulfillment Central Operations is seeking a Senior Manager to lead our ACES (Amazon Customer Excellence Systems) team driving process excellence across Indias rapidly growing fulfillment network. This is a high-impact leadership role where you will own the design standardization and continuous improvement of operational processes across fulfillment centers (FCs) upstream receive centers (IXDs) and Storage and Distribution Centers (SDCs) and Return Centers (DRCCs).

As the Sr Manager ACES you will build and lead a team of specialists responsible for creating scalable standard work reducing process variation benchmarking performance across the network and deploying innovative solutions that improve safety quality productivity and cost. You will partner closely with site operations leaders technology teams and program management to translate network-level strategies into executable playbooks that work on the ground.

Why Join Us:

Shape the future of operations at scale India is Amazons fastest growing and most dynamic fulfillment network globally. You wont be maintaining a mature system; youll be building the operating model from the ground up.
Unprecedented impact Your processes will touch millions of packages daily across one of the worlds most complex and heterogeneous logistics networks.
Innovation meets execution Indias unique mix of labor-intensive operations rapid automation adoption and wide coverage creates engineering challenges you wont find anywhere else.
Build a world-class team Youll have the mandate to hire develop and grow a team of specialists.
Career growth This role sits at the intersection of operations technology and strategy offering a springboard into senior operations leadership roles across Amazons global network.
Day 1 culture We operate with the urgency and ownership of a startup backed by the resources and scale of one of the worlds largest companies.



Basic Qualifications:

10 years of experience in process engineering industrial engineering operations excellence or continuous improvement roles
5 years of people management experience leading teams of engineers or technical professionals
Bachelors degree in Engineering Operations Supply Chain or related field
Proven track record of driving process improvement at scale in a fulfillment manufacturing or logistics environment
Experience with Lean Six Sigma or similar CI methodologies
Strong data analysis and decision-making skills; ability to translate metrics into action
Preferred Qualifications:

MBA or Masters degree in Industrial Engineering Operations Research or related field
Experience in e-commerce or high-volume distribution/fulfillment operations
Experience managing process engineering in a multi-site heterogeneous network
Familiarity with Amazons operational mechanisms (WBR MBR WhitePaper DMAIC)
Experience scaling teams and processes in a high-growth emerging market environment
Six Sigma Black Belt or equivalent certification

Key job responsibilities
Lead a team of ACES managers driving process stabilization standardization and continuous improvement across Indias fulfillment network
Own the network-wide SOP library design validate deploy and iterate process standards across heterogeneous site types (FC SDC MFC Cross-dock)
Drive data-driven benchmarking to identify performance gaps reduce variation and scale best practices
Own the launch playbook for new sites embed during ramp-up to accelerate time-to-maturity
Partner with Technology Ops and WHS teams to evaluate and deploy process automation and innovation.
Build capability across site operations teams through coaching training and upskilling programs
Lead WhitePaper/business review mechanisms to drive accountability on process health metrics.
Develop and mentor a high-performing ACES team creating career development paths and rotation opportunities

- 7 years of team management experience

- Experience implementing repeatable processes and driving automation or standardization

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