Sr. Executive Executive Social Media Escalations (Customer Experience)

Roles & Responsibilities -:

• Monitor social media platforms including but not limited to Facebook Twitter Instagram for customer inquiries comments and feedback.

• Managing CXO level escalations with utmost priority in an empathetic manner while demonstrating excellent communication skills and representing our brand in a positive light.

• Escalate complex or unresolved issues to the appropriate departments or higher management while ensuring timely resolution.

• Collaborate with cross-functional teams such as Product Tech Growth etc to garner information for conducting RCAs and provide feedback based on customer interactions.

• Monitor customer sentiment and identify trends or patterns in feedback to help improve ixigo products services and customer experience.

Qualifications :

• Working knowledge of Partner Portals & CRMs
• Excellent command over the English language.
• Must be flexible to work over weekends & in rotational shifts
• Good experience in resolving issues quickly.
• High energy and drive to work in a start-up environment.
• Excellent Team Player.
• Min 2-4 years of relevant experience.
• Candidate should be ready to work in rotational shifts
• 5.5 days working

Remote Work :

No

Employment Type :

Full-time