Sr. Engineer (Customer Quality)

KEY RESPONSIBILITIES

• Customer audits and timely closure of audit findings.
• Work closely with process and production teams to achieve customer requirements.
• Conduct periodic review meetings with export customers and present quality performance.
• Perform monthly customer portal reviews and ensure timely response to actions.
• Lead field failure analysis and implement corrective actions.
• Manage customer complaints and coordinate containment actions.
• Prepare and monitor CAPA implementation and effectiveness.
• Conduct dock audits and outgoing quality verification.
• Support PPAP submissions and customer approvals.
• Apply 8D methodology 7QC tools SPC and MSA to resolve quality issues.
• Monitor customer scorecards and drive continuous improvement initiatives.

JOB REQUIREMENTS

• Education: Bachelor Degree in Mechanical Production or related Engineering.
  Experience: 3-8 years in Process Quality/Manufacturing Quality.
  Knowledge: 8D 7QC Tools SPC MSA PPAP PFMEA IATF16949 Poka-Yoke and audit systems.
  Skills: Leadership analytical thinking communication problem solving and team management.
  Computer Skills: MS Office and ERP/SAP exposure to operate effectively with executive leadership and Board members
• Exceptional analytical problem solving decision making and financial modeling capabilities
• IATF 16949 APQP PPAP FMEA SPC MSA Customer Specific Requirements 8D Problem Solving 7 QC Tools Customer Audit Management Field Failure Analysis CAPA Management and Root Cause Analysis.