Sr DAS Support Engineer

Technical Support and Service Reliability

• Provide Level 3 escalation support for complex DAS and in-building wireless incidents across CommScope ION-E/ERA Corning ONE SOLiD ALLIANCE JMA TEKO and comparable platforms.
• Diagnose and resolve faults involving RF performance fiber and coaxial infrastructure system hardware software and management connectivity.
• Support and troubleshoot private LTE and CBRS deployments including Celona Ericsson Nokia and comparable platforms whether standalone or integrated with DAS environments.
• Own the full incident lifecycle in ServiceNow including triage diagnosis escalation vendor engagement service restoration and documented closure within applicable SLAs.
• Lead technical coordination with OEMs and carriers for advanced troubleshooting equipment replacement software defects and service-impacting issues.
• Analyze system alarms health data and recurring incidents to identify degradation and recommend corrective action before further service impact.
• Validate monitoring coverage alarm delivery alert routing and escalation readiness with the monitoring and operations teams.

• Produce root cause analyses and after-action reports that document findings corrective actions and recommendations to prevent recurrence.

Planned Changes and Technical Coordination

• Prepare or review methods of procedure for firmware upgrades configuration changes and other planned maintenance. Address prerequisites risk configuration backups rollback steps and acceptance criteria.
• Execute approved maintenance activities within established change-control processes including pre-change checks post-change testing and confirmation of service stability.
• Coordinate technical activities among remote engineers field personnel OEMs carriers and customer teams during troubleshooting upgrades and cutovers.
• Determine when onsite intervention is required define the technical scope for dispatch direct field troubleshooting remotely and validate completed work.
• Coordinate customer acceptance testing and resolve technical findings before closing the change or maintenance activity.
• Provide technical leadership during commissioning integration and stabilization of new or modified DAS and private LTE/CBRS deployments.
• Maintain clear next actions for unresolved technical issues and dependencies through resolution or an accepted handoff.

• Participate in scheduled after-hours maintenance and the assigned support coverage rotation.

Documentation and Engineering Development

• Maintain accurate technical records for supported sites including system configurations equipment inventories software versions topology and change history in designated systems such as NetBox and ServiceNow.
• Identify discrepancies in site and support records and coordinate corrections with the responsible teams.
• Develop and maintain troubleshooting procedures runbooks and technical handoffs that support consistent service delivery.
• Mentor engineers through case reviews practical troubleshooting guidance and structured knowledge transfer.
• Communicate service impact technical findings recovery actions and outstanding dependencies clearly to customers and internal stakeholders including hospital clinical and facilities teams.

Required Skills and Experience

DAS and RF Engineering

• Strong hands-on experience supporting multi-OEM DAS environments including CommScope Corning SOLiD JMA and comparable platforms.
• Experience independently diagnosing and resolving complex DAS faults and coordinating technical recovery across multiple teams.
• Sound knowledge of DAS architectures RF engineering principles and LTE/5G technologies as applied to in-building wireless systems.
• Experience integrating and optimizing cellular and two-way radio services within neutral-host multi-carrier DAS environments.
• Knowledge of cellular and two-way radio frequency bands and the technologies used within them.
• Ability to calculate and validate RF power allocation and sharing across supported DAS configurations within applicable OEM specifications and carrier requirements.
• Experience troubleshooting passive intermodulation (PIM) and interpreting RF test results.
• Experience using an Anritsu Site Master or equivalent RF diagnostic equipment.
• Working knowledge of fiber-optic and coaxial infrastructure troubleshooting.
• Proficiency reading and navigating iBwave design files to understand system topology locate components and support troubleshooting and basic design review.

Private LTE CBRS and Monitoring

• Experience supporting private LTE/CBRS solutions including spectrum considerations Spectrum Access System (SAS) interaction and enterprise use cases.
• Working knowledge of DAS network management platforms including Errigal and OEM management tools.
• Ability to troubleshoot IP connectivity used for DAS management and monitoring and coordinate resolution with network and security teams.
• Experience validating system health alarm reporting and monitoring integration.

Operational Practice

• Practical experience with ITIL-aligned incident problem and change management.
• Experience using ServiceNow for incident ownership technical documentation escalation and closure.
• Ability to develop and execute maintenance procedures with defined risk controls rollback steps and verification criteria.
• Ability to produce clear actionable root cause documentation.
• Experience directing technical work remotely and validating field results.

Professional Expectations

• Exercise sound technical judgment and remain calm and decisive during high-severity incidents.
• Work independently while coordinating effectively with engineering operations vendors carriers and customer teams.
• Communicate clearly with technical and nontechnical stakeholders.
• Maintain ownership of assigned technical issues and follow through on outstanding actions.
• Provide practical guidance that improves the capability and independence of other engineers.

Preferred Qualifications

• OEM certifications from CommScope Corning SOLiD JMA or equivalent vendors or demonstrated equivalent experience and knowledge.
• CBRS or private LTE certifications from Celona Ericsson Nokia or comparable providers.
• Experience supporting DAS in healthcare environments with an understanding of clinical impact and maintenance constraints.
• Experience with structured cabling and field validation methods.

Education

Bachelors degree in Electrical Engineering Telecommunications or a related field preferred or equivalent practical experience in DAS and wireless support.