Sr. Content Designer

Our Mission:

6senses mission is to multiply what matters: growth retention and efficiency. We envision a future where companies teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team Stay Curious Do The Right Thing Own the Outcome and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves take risks act with integrity and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

About the Role :

Were looking for a Sr. Content Designer to shape how people experience our product through words across screens flows and increasingly conversations with AI. Youll partner closely with Product Design Research and our AI/ML teams to craft content thats clear useful and on-brand whether its a button label an onboarding flow or a multi-turn exchange with an AI assistant.

This role is for someone who thinks in systems writes with precision and is genuinely energized by the shift toward conversational and AI-generated interfaces not just traditional UI copy.

What Youll Do :

• Own content design end-to-end for a product area: from early flow sketches through shipped measured experiences.
• Design conversational flows for chat-based and voice interfaces including multi-turn dialogue disambiguation error recovery and graceful fallback when the AI doesnt know the answer.
• Write test and iterate on prompts and system instructions that shape AI-generated content surfaced to users balancing tone accuracy brevity and safety.
• Partner with ML/AI engineers to evaluate model outputs for voice clarity bias and hallucination risk and build feedback loops to improve them over time.
• Build and maintain content patterns voice & tone guidelines and a scalable content design system that covers both static UI and dynamic/AI-generated content.
• Collaborate with PMs designers and researchers from discovery through delivery; represent the users need for clarity in every product decision.
• Use qualitative research and quantitative metrics (task success drop-off CSAT containment rate for AI flows) to inform and defend content decisions.
• Review and elevate the work of other writers and designers; mentor junior content designers.
• Advocate for accessible inclusive plain-language content across the product.

What Were Looking For :

• 5 years of experience in content design UX writing or a closely related field with at least 12 years working on conversational or AI-driven surfaces.
• Conversational design experience youve designed chatbot voice assistant or AI-agent flows and understand turn-taking context handling and failure states.
• Hands-on prompting / prompt engineering experience youve written and refined prompts or system instructions for LLM-powered features and you can talk concretely about how prompt structure affects tone reliability and safety of output.
• A portfolio that demonstrates strong craft in traditional UX writing and at least one project involving conversational or generative AI content.
• Comfort working directly with AI/ML teams reading model outputs critically giving structured feedback and iterating quickly.
• Strong systems thinking: you can design a single string and a scalable pattern in the same day.
• Excellent editing skills and an ear for voice tone and plain language.
• Experience partnering cross-functionally in a fast-moving ambiguous product environment.
• Familiarity with accessibility standards (WCAG) and inclusive writing practices.
• Experience with tools like Figma Ditto (or a similar content design/collaboration platform) a content-ops/localization platform and an LLM playground or console (e.g. Claude ChatGPT or similar).

Nice to Have :

• Experience building a conversational design system or an AI content style guide from scratch.
• Familiarity with agentic or RAG-based product patterns multi-modal AI experiences or evaluation frameworks for generative content.
• Background in linguistics taxonomy or information architecture.
• Prior experience shipping AI features at a B2B SaaS or Martech/AI company.

Our Benefits:

Full-time employees can take advantage of health coverage paid parental leave generous paid time-off and holidays quarterly self-care days off and stock options. Well make sure you have the equipment and support you need to work and connect with your teams at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .

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