Sr AI Engineer, Agentic AI Solutions

Summary of Position:

Lead the architecture design and development of enterprise-scale Agentic AI solutions across Voice Email Chat and Digital channels. Build intelligent AI agents and autonomous workflows on AWS and Azure that transform customer and business operations through automation orchestration and AI-driven decision making.

Key Responsibilities:

• Architect and develop Agentic AI solutions frameworks and reusable AI components.
• Design and deploy AI agents for Agentic Voice Agentic Email Agent Assist Commercial and Customer Operations solutions.
• Build cloud-native AI solutions using AWS and Azure technologies.
• Implement LLMs RAG agent orchestration tool calling memory and multi-agent workflows.
• Integrate AI agents with enterprise platforms such as Salesforce SAP Genesys ServiceNow and data platforms.
• Establish AI governance observability monitoring security and responsible AI practices.
• Lead technical design reviews and mentor AI engineering teams.

Key Requirements/Minimum Qualifications:

• Bachelors or Masters degree in Computer Science AI Engineering or related field.
• 7 years of software engineering experience.
• 3 years of hands-on experience building GenAI and Agentic AI solutions.
• Strong expertise in Python and cloud platforms (AWS and/or Azure).
• Experience with:
  • Amazon Bedrock Azure OpenAI Azure AI Search
  • LangChain LangGraph Semantic Kernel AutoGen or similar frameworks
  • APIs microservices and enterprise integrations
  • Vector databases RAG and AI evaluation frameworks
  • CI/CD DevOps and cloud-native architecture.

Preferred Qualifications

• Experience with Voice AI Contact Center AI and Conversational AI.
• Knowledge of Genesys Salesforce and SAP ecosystems.
• AWS and/or Azure AI certifications preferred.

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

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