Sr. Administrator, BXT, Benefit experience & Technology, Service Excellence

AMAZON strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazons Benefit Experience and Technology (BXT) organization supports the global workforce through benefits administration vendor management and operational reconciliation ensuring employees across all regions receive accurate timely benefits services.


Key job responsibilities
Perform monthly reconciliation of benefits vendor invoices against employee enrollment data contract terms and payment records across global geographies
Validate invoice amounts service periods GL strings and vendor details to ensure completeness and accuracy of vendor payments
Investigate and resolve variances document root causes and escalate to Benefit Managers and Finance for resolution
Support ad-hoc reconciliation requests from Benefits Managers and Payroll teams across multiple regions
Identify and flag system/reporting issues (e.g. data quality errors incorrect report generation) and coordinate with upstream teams for resolution
Maintain reconciliation trackers audit trails and variance logs to support compliance and GRC controls
Collaborate with cross-functional teams including Finance Accounts Payable Benefits Managers and Specialty Services
Support process standardization initiatives to improve operational efficiency and enable automation readiness
Communicate with vendors as needed for invoice clarifications and payment follow-ups

A day in the life
Extracting invoice and payment data from internal systems (Creature Gas Tank Oracle) and reconciling against expected amounts
Investigating discrepancies between vendor invoices and employee enrollment records
Coordinating with Benefits Managers on ad-hoc reconciliation requests for specific countries
Documenting variances and preparing escalation summaries for unresolved items
Supporting the team in identifying process improvement opportunities and standardizing reconciliation workflows
Communicating with vendors for missing invoices rejected invoice follow-ups and payment confirmations


- 4 years of finance operations/shared services accounts payable account receivable (collections) or general ledger experience
- Experience using Microsoft Excel for data analysis formulae and data visualization
- Experience in stakeholder and communication management
- experience with contracting support across multiple vendors

- Experience using Oracle or experience in accounts receivable or account payable
- Benefit administration experience especially LATAM region
- Familiarity with GRC controls and compliance documentation

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