Specialist (CMDB Analyst)

The CMDB Analyst will be an integral member of the IT Service Management team and play a significant role in the governance operational support and continuous improvement of configuration management processes used throughout the lifecycle of GfKs ServiceNow CMDB capability.

The analyst will work closely with colleagues across Infrastructure Information Security End User Services and Transformation teams to support configuration management policies processes and procedures ensuring these are aligned with ITIL Service Configuration Management best practices.

They will provide proactive governance and analytical support to improve the completeness accuracy and integrity of CMDB data and will produce reporting and insights for stakeholders responsible for maintaining configuration records across the IT estate.

Key Activities

1. Support the maintenance of the governance model policy process and procedures for the CMDB ensuring agreed controls are followed and data remains accurate and reliable.
2. Perform day-to-day analysis validation and remediation of CMDB records to improve data quality consistency and lifecycle control.
3. Support automated Discovery and other data integrations ensuring discovered data is reviewed reconciled and correctly integrated into the CMDB.
4. Maintain configuration item (CI) relationships in line with CSDM and support service mapping and dependency accuracy across the environment.
5. Work closely with Change Management and technical teams to ensure CI changes are reflected in the CMDB in a timely manner.
6. Produce regular CMDB health reports dashboards and KPI measures to monitor policy adherence data quality and process efficiency.
7. Support audits compliance checks and exception analysis across CMDB data helping identify gaps risks and corrective actions.
8. Stay current on ServiceNow capabilities and supporting technologies related to CMDB Discovery and CSDM and contribute ideas for service improvement and automation.

Qualifications :

• Manage and maintain Configuration Items (Servers Applications Databases Network Devices Cloud Resources etc.).
• Ensure CMDB data accuracy completeness and integrity.
• Monitor and improve CMDB Health Dashboards and data quality metrics.
• Create and maintain CI relationships and service mappings.
• Work with application owners infrastructure teams and service owners to validate CI data.
• Support ITIL Configuration Management processes.
• Generate reports and dashboards related to CMDB health and compliance.
• Drive CMDB governance standards and best practices.

Required Skills

• Understanding of ITIL Configuration Management.
• ServiceNow CMDB knowledge.
• Understanding of CIs relationships and dependency mapping.
• CMDB Health and Data Governance concepts.
• Basic database and infrastructure knowledge (Windows Linux Network Cloud).

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time