Solution Expert Relex

Role Context

The Ultra Fresh team is implementing RELEX SaaS as the planning platform for ultra-fresh demand forecasting and replenishment across METRO. The solution supports accurate forecasting reliable replenishment strong data quality improved availability inventory efficiency and waste reduction for a strategically important assortment area.

The initial pilot covers Germany France and Romania with further global rollout waves planned afterwards. As Solution Expert RELEX you will help build the internal capability in MD GSC India supporting the transition from project delivery to stable run-mode operations and future rollout execution.

How You Will Make an Impact

You will help METRO establish and grow internal RELEX expertise for Ultra Fresh ensuring the solution can be operated supported and continuously improved beyond the initial pilot. You will also contribute to stable application managed services rollout readiness business adoption and reduced dependency on external partners.

Your Responsibilities

• Act as a functional and solution expert for RELEX supporting forecasting replenishment business rules dashboards parameters user roles permissions and operational processes.
• Translate business needs and country-specific requirements into user stories configuration inputs test cases acceptance criteria and solution documentation.
• Support the setup validation and continuous improvement of the RELEX process blueprint ensuring alignment with METRO business requirements and rollout strategy.
• Configure validate and optimize RELEX solution elements such as dashboards views parameters business rules exports alerts and user access settings.
• Support data validation issue analysis reprocessing coordination and operational housekeeping to ensure data integrity across regular processing runs.
• Participate in functional integration regression and user acceptance testing including scenario definition result validation defect documentation and issue resolution.
• Investigate and resolve specialized incidents within agreed SLAs especially around RELEX UI configuration business rules parameters permissions outputs and integration flows.
• Coordinate with delivery teams and vendor support on SaaS incidents interface issues data load monitoring batch monitoring and escalations.
• Support rollout go-live hypercare stabilization release readiness and the transition into application managed services and stable run-mode operations.
• Provide training guidance knowledge transfer and documentation to strengthen internal RELEX capability.
• Recommend best practices harmonization opportunities and continuous improvements for RELEX operations support rollout and business adoption.

Qualifications :

Required Key Competencies and Qualifications

• 6 to 10 years experience
• Proven experience as a Solution Expert Business Analyst Functional Consultant Product Specialist Tester Application Support Specialist or similar role in a technology-driven environment.
• Experience with retail wholesale supply chain demand forecasting replenishment inventory management or enterprise planning systems.
• Understanding of SaaS platforms and the operational model required to run support and continuously improve enterprise solutions.
• Experience with functional configuration requirements clarification user stories process documentation acceptance criteria test planning and UAT support.
• Strong analytical skills with the ability to investigate data issues understand process dependencies structure complex topics and summarize findings clearly.
• Good testing skills including functional regression and integration testing support defect documentation and business scenario validation.
• Ability to work with data flows operational outputs and technical teams on data load or interface issues.
• Strong stakeholder management and communication skills including workshops presentations and collaboration with Development Support QA Product and Business teams.
• Ability to work effectively in a complex international environment involving multiple countries external vendors and distributed teams.
• Strong ownership mindset structured way of working attention to detail and very good fluency in English.

Nice to Have

• Hands-on experience with RELEX Forecasting & Replenishment RELEX Connect or similar planning platforms.
• Experience with application managed services L2 support hypercare stabilization or transition from project delivery to run-mode operations.
• Experience supporting multi-country rollouts or working in a global product organization.
• Knowledge of ITSM processes incident management service requests SLAs operational reporting Jira Confluence ServiceNow or monitoring tools.
• Basic database knowledge SQL understanding APIs integrations batch jobs or interface troubleshooting experience.
• Understanding of data interfaces master data transactional data batch runs reprocessing and operational monitoring.

Additional Information :

• What We Offer at METRO

• Hybrid and agile work: Thrive in a flexible multicultural environment with self-organizing teams.
• People development: Grow through individual and company-wide learning and development opportunities.
• Ownership and impact: Contribute to a strategic Ultra Fresh platform improving availability efficiency and waste reduction.
• International collaboration: Work with colleagues business stakeholders and partners across multiple countries and functions.
• Support with individual solutions: We care about people and support you throughout your professional journey.

Remote Work :

No

Employment Type :

Full-time