Solution Architect, Public Sector India

As the Solution Architect for Public Sector India youll be the technical lead for ServiceNows entry into the Indian public sector. Youll turn government digitisation programs into solution blueprints proof of concepts and winning bids with AI at the centre of the story.

Purpose:

Design and deliver AI-led architectures aligned with the India AI Mission & ministry priorities proof of concepts and tender responses that win public sector business in India and build trust with government technology leaders and SI partners.

India Public Sector Context:

• Who we serve: central ministries state governments PSUs regulators smart city and urban bodies and digital public infrastructure programs.
• Where ServiceNow fits: citizen grievance and service delivery case management GRC IT operations for large government estates workflow over legacy systems and AI-assisted operations.
• How deals happen: tender-led (RFP/RFQ GeM) SI and partner-led bids price-sensitive evaluation long sales cycles.
• What shapes the design: data residency MeitY-empanelled cloud CERT-In and security audits the DPDP Act and Make in India preferences.

Key Responsibilities:

• Collaborate with Public Sector BD & Sales Leads for the GTM plan for Central and State Ministries Public Sector Banks and Higher Education / Universities 
• Lead architecture sessions with government CIO IT and NIC teams translating program goals into actionable blueprints.
• Own the technical response on RFPs and tenders: compliance matrices architecture sizing and clarifications.
• Build and run proof of concepts and demos across AI workflow and integration that prove value in days not weeks.
• Design within government constraints: hosting data localisation security AI governance and integration with legacy and national platforms.
• Co-sell with SIs and partners on solution scope bid strategy and delivery handoff.
• Partner with Sales Solution Consultants Specialists Product and Legal on deal strategy and risk.
• Work with regional AI experts to shape and validate AI solutions and proof of concepts.
• Build reusable India public sector assets: reference architectures AI use-case patterns an RFP response library and a compliance FAQ.
• Mentor Solution Consultants on public sector sales motions.

Qualifications :

 To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 8-10 years of exclusive public sector pre-sales experience (government PSU or SI/OEM on government programs).
• Excellent communication: executive presence storytelling and strong written and verbal skills. Able to simplify complex architecture for non-technical decision makers and earn credibility with CIOs senior officials and SI architects.
• AI fundamentals (LLMs agents RAG data readiness responsible AI and governance) with the drive and capacity to reach expert level within 12-18 months.
• Expertise in AI architecture workflow automation data & analytics and integration frameworks
• Proven track record on tenders and RFPs with fluency in procurement and compliance requirements.
• Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not) plus integration API data and automation architecture.
• Trusted advisor on deal strategy not only demos.
• Based in or willing to relocate to NCR (New Delhi) with regular travel to government offices

Good to Have:

• Hands-on ServiceNow experience including Now Assist and AI Agents.
• Familiarity with MeitY empanelment GeM CERT-In the DPDP Act and the IndiaAI Mission.
• Existing government and SI network.

What We Offer:

• A structured AI upskilling path to expert level over 6-12 months.
• Direct access to regional AI experts for design proof of concepts and deal support.
• Ground-floor ownership of a new vertical in India.

TR21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time