Software Systems Engineer

Role Summary

We are looking for a Senior ServiceNow Developer with strong hands-on experience in building customizing and integrating solutions on the ServiceNow platform. The role requires deep technical expertise end-to-end ownership of development and the ability to work closely with architects and business stakeholders in an Agile environment.

What youll be doing:

• Design develop and enhance ServiceNow solutions across ITSM and other modules (SPM ITOM custom apps).

• Build custom functionality using Business Rules Script Includes Client Scripts UI Policies Flow Designer Workflows.

• Exposure to ServiceNow AI features (Virtual Agent Predictive Intelligence Now Assist)

• Develop and maintain integrations using REST/SOAP APIs IntegrationHub MID Server.

• Ensure high-quality scalable secure and performant implementations.

• Conduct code reviews reduce technical debt and follow ServiceNow best practices.

• Troubleshoot production issues and support root-cause analysis.

• Mentor junior developers and contribute to team knowledge sharing.

• Experience and involvement in ServiceNow upgrade activities

What were looking for:

• 5 years of hands-on ServiceNow development experience.

• Strong JavaScript skills (server-side & client-side scripting).

• Solid experience with ITSM processes (Incident Problem Change Request).

• Hands-on experience with Flow Designer IntegrationHub REST APIs.

• Good understanding of ServiceNow architecture data model security and performance tuning.

• Experience working in Agile/Scrum teams.

Certifications

• Mandatory: ServiceNow CSA ServiceNow CAD

• Preferred: CIS (ITSM/SPM) ITIL 4

Nice to Have

• Experience with CMDB/CSDM Discovery Domain Separation

• Enterprise or large-scale implementation experience

Soft Skills

• Strong problem-solving and analytical abilities

• Excellent communication and stakeholder management skills

• Ability to lead by influence and mentor others

• Comfortable working independently on complex initiatives

• Quality-driven mindset with strong ownership

About Arrow:

Arrow Electronics Inc. (NYSE: ARW) an award-winning Fortune 148 and one of Fortune Magazines Most Admired Companies. Arrow guides innovation forward for over 220000 leading technology manufacturers and service providers. With2025sales ofUSD$30.9 billion Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at.

Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at India (SKAV Seethalakshmi) GESC