ServiceNow Technical Lead

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

We are seeking an experienced ServiceNow Technical Lead to design develop and implement scalable ServiceNow solutions across multiple modules. The candidate will lead development teams ensure best practices and drive platform innovation while collaborating with stakeholders to deliver high-quality solutions aligned with business goals.

• Lead end-to-end ServiceNow implementations enhancements and support activities
• Architect and design solutions across modules such as ITSM ITOM HRSD GRC and SecOps
• Provide technical leadership to developers ensuring adherence to coding standards and best practices
• Collaborate with business stakeholders product owners and architects to translate requirements into technical solutions
• Review and approve technical designs scripts and integrations
• Drive platform optimization performance tuning and instance health improvements
• Lead integration efforts using REST SOAP APIs and third-party tools
• Mentor junior developers and conduct code reviews
• Ensure compliance with ServiceNow best practices governance and security standards
• Manage upgrades patching and instance strategy
• Support Agile/Scrum delivery model and participate in sprint planning backlog grooming and retrospectives
• Troubleshoot complex technical issues and provide root cause analysis

• 610 years of IT experience with 4 years in ServiceNow development
• Strong hands-on experience in ServiceNow scripting (Client Scripts Business Rules Script Includes UI Policies)
• Experience with ServiceNow modules like ITSM HRSD ITOM GRC or SecOps
• Expertise in integrations (REST/SOAP MID Server IntegrationHub)
• Strong knowledge of ServiceNow data model CMDB and CSDM framework
• Experience in Service Portal / UI Builder / Now Experience
• Proficiency in JavaScript Glide APIs and web technologies (HTML CSS)
• Experience with performance tuning and instance optimization
• Strong understanding of ServiceNow security and ACLs

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS certifications (ITSM HRSD ITOM etc.)
• Experience with DevOps CI/CD pipelines and ATF (Automated Test Framework)
• Exposure to cloud platforms (AWS Azure)
• Knowledge of AI/ML features in ServiceNow (Predictive Intelligence Virtual Agent)

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.