Jon Title: ServiceNow Solution Architect ( CSM FSM)
Company: Willware Technologies
Experience: 8 Years
Location: Pan India
Job Description:
As a ServiceNow Architect you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value improve operational efficiency and ensure alignment with client needs.
Must Have skills- CSM FSM Modules
Key Responsibilities:
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions including CSM FSM and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams ensuring the adoption of best practices and consistent high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.
Governance & Security: Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.
Client Engagement: Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.
Documentation: Produce comprehensive solution documentation including architecture diagrams workflows and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
CSM and FSM Implementation experience is must.
Hands-on development to include creation configuration and customization of patterns Discovery Schedules probe sensors and Event rules
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript PowerShell Perl wmi ssh python Xpath SNMP
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration ServiceNow Reporting Form/UI configurations Notifications data imports custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Qualifications:
ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Technical Architect (CTA) preferred.
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks particularly Incident Problem Change Management and Configuration Management and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams guiding developers and liaising with stakeholders at all levels. Excellent written and verbal communication skills
Required Qualifications:
Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions with at least 3 years in a lead or architect role
Technical Skills:Expertise in ServiceNow architecture design and configuration including CSM FSM
In-depth knowledge of ServiceNow platform capabilities modules and best practices
Proven ability to design and implement scalable ServiceNow solutions including CSM FSM
Extensive experience with ServiceNow integrations using REST SOAP OAuth2 JWT and MID Server ensuring seamless interoperability with external systems like AWS Azure Salesforce or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript Glide API Business Rules etc.)
Expertise in designing solutions to maintain platform integrity optimize CMDB structure and enforce best practices in performance scalability and usability
In-depth knowledge of ServiceNow update sets version control deployment processes and platform governance frameworks to ensure optimal performance and compliance
Familiarity with advanced ServiceNow features such as Flow Designer Virtual Agent and Predictive Intelligence
Preferred Qualifications:
Experience with ServiceNow CSM FSM modules
ITIL Foundation certified TOGAF or IT4IT certification is preferred
Familiarity with cloud technologies (AWS Azure etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Required Skills:
ServiceNowCSMFSMArchitectsolution ArchitectJavascriptREST SOAP OAuth2 JWTAWSAzureMid server
Jon Title: ServiceNow Solution Architect ( CSM FSM) Company: Willware Technologies Experience: 8 Years Location: Pan India Job Description: As a ServiceNow Architect you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and mod...
Jon Title: ServiceNow Solution Architect ( CSM FSM)
Company: Willware Technologies
Experience: 8 Years
Location: Pan India
Job Description:
As a ServiceNow Architect you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value improve operational efficiency and ensure alignment with client needs.
Must Have skills- CSM FSM Modules
Key Responsibilities:
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions including CSM FSM and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams ensuring the adoption of best practices and consistent high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.
Governance & Security: Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.
Client Engagement: Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.
Documentation: Produce comprehensive solution documentation including architecture diagrams workflows and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
CSM and FSM Implementation experience is must.
Hands-on development to include creation configuration and customization of patterns Discovery Schedules probe sensors and Event rules
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript PowerShell Perl wmi ssh python Xpath SNMP
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration ServiceNow Reporting Form/UI configurations Notifications data imports custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Qualifications:
ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Technical Architect (CTA) preferred.
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks particularly Incident Problem Change Management and Configuration Management and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams guiding developers and liaising with stakeholders at all levels. Excellent written and verbal communication skills
Required Qualifications:
Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions with at least 3 years in a lead or architect role
Technical Skills:Expertise in ServiceNow architecture design and configuration including CSM FSM
In-depth knowledge of ServiceNow platform capabilities modules and best practices
Proven ability to design and implement scalable ServiceNow solutions including CSM FSM
Extensive experience with ServiceNow integrations using REST SOAP OAuth2 JWT and MID Server ensuring seamless interoperability with external systems like AWS Azure Salesforce or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript Glide API Business Rules etc.)
Expertise in designing solutions to maintain platform integrity optimize CMDB structure and enforce best practices in performance scalability and usability
In-depth knowledge of ServiceNow update sets version control deployment processes and platform governance frameworks to ensure optimal performance and compliance
Familiarity with advanced ServiceNow features such as Flow Designer Virtual Agent and Predictive Intelligence
Preferred Qualifications:
Experience with ServiceNow CSM FSM modules
ITIL Foundation certified TOGAF or IT4IT certification is preferred
Familiarity with cloud technologies (AWS Azure etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
Required Skills:
ServiceNowCSMFSMArchitectsolution ArchitectJavascriptREST SOAP OAuth2 JWTAWSAzureMid server
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