ServiceNow ITSM Integration Developer

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.


Job Title: ServiceNow ITSM Integration Developer
Location: Remote
Duration: Contract

Job Summary:
An experienced ServiceNow ITSM Integration Developer with a strong background in building and maintaining integrations between ServiceNows ITSM suite and external enterprise systems. Skilled in leveraging REST/SOAP APIs IntegrationHub and Flow Designer to ensure seamless data exchange process automation and end-to-end service delivery.

Key Responsibilities:

• Develop and maintain integrations between ServiceNow ITSM (Incident Problem Change Request CMDB Knowledge etc.) and third-party systems such as Active Directory Jira SCCM Azure DevOps monitoring tools (e.g. SolarWinds Splunk) and ERP platforms (e.g. SAP Oracle).
• Design integration solutions using REST/SOAP web services IntegrationHub spokes MID Servers and custom scripted APIs.
• Enable bi-directional data synchronization and event-driven workflows for real-time ITSM automation.
• Ensure integrations comply with enterprise security performance and data governance standards.
• Collaborate with ITSM process owners business analysts and platform architects to align integrations with business requirements.
• Troubleshoot and resolve integration issues monitor performance and optimize existing integrations.
• Create and maintain technical documentation including interface specifications workflows and sequence diagrams.

Key Technologies & Skills:

• Integration Tools: IntegrationHub Flow Designer REST/SOAP APIs MID Server Scripted REST APIs
• Scripting & Data Formats: JavaScript JSON XML Glide API Transform Maps
• Modules: Incident Problem Change Request Service Catalog CMDB
• Third-party Systems: Jira SCCM BMC SAP Oracle Azure AD Active Directory
• Authentication Methods: OAuth 2.0 Basic Auth SAML API Tokens

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer
• ServiceNow ITSM Implementation Specialist
• ITIL v4 Foundation Certification

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.