ServiceNow ITSM Expert Senior ServiceNow Consultant
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Job Summary
Company: WillWare Technologies
Role: ServiceNow ITSM Expert / Senior ServiceNow Consultant
Experience: 8-12 Years
Location: Bangalore
Work Mode: Onsite
Seeking an experienced ServiceNow ITSM Expert with strong expertise in IT Service Management processes ServiceNow platform configuration development integrations and platform governance. The candidate will lead implementations enhancements troubleshooting and optimization of ServiceNow ITSM modules while ensuring adherence to ITIL best practices.
Key Responsibilities
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Design configure and support ServiceNow ITSM modules.
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Lead implementation and enhancement of Incident Problem Change Request Knowledge and Service Catalog modules.
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Develop and maintain Business Rules Client Scripts UI Policies Script Includes and Flow Designer workflows.
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Configure SLAs notifications approval workflows and automation processes.
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Integrate ServiceNow with enterprise systems using REST and SOAP APIs.
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Perform root cause analysis incident resolution and platform troubleshooting.
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Maintain platform governance security and performance standards.
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Collaborate with business stakeholders to gather requirements and design solutions.
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Support platform upgrades patches and release management activities.
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Mentor junior developers and provide technical guidance.
Technical Skills
ServiceNow ITSM
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Incident Management Problem Management Change Management Request Management Knowledge Management Service Catalog SLA Management Workflow Automation CMDB Fundamentals
Development & Customization
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JavaScript Glide API Business Rules Client Scripts Script IncludesUI PoliciesUI Actions Flow DesignerService Portal ACLs
Process & Methodology
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ITIL Framework Service Governance Release Management Agile/Scrum Documentation & Process Design Stakeholder Management
Preferred Certifications
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ServiceNow Certified System Administrator (CSA)
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Certified Application Developer (CAD)
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CIS - ITSM
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ITIL Foundation V4
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ServiceNow Implementation Certifications
Required Skills:
ITSMServiceNowRESTSOAPBusiness Rules
