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ServiceNow Employee Center Pro Specialist


Job Location:

Hyderabad - India

Monthly Salary: Not provided by the employer
Posted: 29 September 2026 (Yesterday)
Application Deadline: 27 December 2026
Vacancies: 1 Vacancy

Job Summary

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Titile- ServiceNow Employee Center Pro Specialist
Exp- 3-5yr

Location-Pan India

We are seeking a ServiceNow Employee Center Pro Specialist to design implement and optimize the Employee Center Pro portal within the ServiceNow platform. This role will focus on enhancing the employee experience by integrating services across HR IT and other business units into a unified user-friendly portal.

Key Responsibilities
Implementation & Configuration:
  • Configure and customize the ServiceNow Employee Center Pro portal to align with business needs.
  • Develop and enhance workflows widgets and UI components for a seamless user experience.
  • Ensure integration with HR ITSM CSM and other ServiceNow modules.
User Experience & Design:

- Optimize the portals interface for usability and accessibility.
- Enhance self-service capabilities by implementing knowledge bases service catalogs and AI-driven virtual agents.


Integration & Automation:
- Connect Employee Center Pro with third-party applications and enterprise systems.
- Automate request fulfillment approvals and case management processes.

Stakeholder Collaboration & Support:
- Work with HR IT and business teams to gather requirements and provide solutions.
- Provide training documentation and ongoing support to users and administrators.

Performance Monitoring & Optimization:
- Analyze user behavior and feedback to enhance the platform.
- Ensure compliance with security policies and governance frameworks.

Experience:
- 3-5 years of experience with ServiceNow including at least **1-2 years** working with **Employee Center Pro**.
- Hands-on experience in ServiceNow portal development UI design and automation.

Technical Skills:
- Strong understanding of ServiceNows Service Portal Employee Center Pro and Knowledge Management.
- Experience with **JavaScript HTML CSS AngularJS and REST APIs**.
- Familiarity with ServiceNow integration methods (MID Server Integration Hub web services).
Certifications (Good to Have)
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD) or Employee Center Pro-related certifications.
- Experience with Virtual Agent AI Search and Mobile App Configurations in ServiceNow.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

IC