ServiceNow Developer with (ITSM, ITOM, HRSD, CSM)

Role :ServiceNow Developer with (ITSM ITOM HRSD CSM)

Location:Hyderabad (Hybrid 3 days a week client office)

Timing:11:40 to 8:30 PM IST

Module:ITSM ITOM HRSD CSM

Please find below the Job Description:

Role Overview

The ServiceNow Engineer will be responsible for implementing testing debugging documenting deploying and enhancing business workflows within the ServiceNow ecosystem. Working closely with the Technical Architect this role focuses on translating architectural designs into robust scalable solutions. The engineer will also bring prior experience in application development across other domains or languages ensuring versatility and strong problem-solving capabilities.

Key Responsibilities

• Implementation & Development
  • Build and configure ServiceNow applications modules and workflows based on architectural designs.
  • Develop custom scripts UI policies business rules and client/server-side logic.
  • Implement integrations with external systems using REST/SOAP APIs IntegrationHub and Orchestration.
  • End-to-End application development in any popular tech stack is a plus.
  • Understanding of various Business process patterns is desired.
• Testing & Debugging
  • Conduct unit testing integration testing and UAT support for ServiceNow workflows.
  • Debug and resolve issues in ServiceNow applications and integrations.
  • Ensure solutions meet performance scalability and security requirements.
• Documentation & Deployment
  • Document technical designs workflows and integration patterns.
  • Support deployment activities including version control and release management.
  • Maintain configuration management and adherence to coding standards.
• Enhancements & Continuous Improvement
  • Enhance existing workflows and modules to meet evolving business needs.
  • Collaborate with cross-functional teams to identify automation opportunities.
  • Contribute to innovation initiatives including AI-driven enhancements within ServiceNow.

Required Experience & Qualifications

• Experience
  • 4-7 years of IT experience with at least 3 years in ServiceNow development and workflow implementation.
  • Prior experience in application development using languages such as Python or JavaScript.
  • Exposure to enterprise-scale application environments and integrations.
• Technical Skills
  • Strong hands-on expertise in ServiceNow modules: ITSM ITOM HRSD CSM.
  • Proficiency in ServiceNow Flow Designer IntegrationHub and Scoped Applications.
  • Solid scripting skills in JavaScript Glide API and ServiceNow-specific scripting frameworks.
  • Experience with REST/SOAP APIs JSON XML and third-party system integrations.
  • Familiarity with HTML CSS AngularJS or React for UI customization.
  • Knowledge of cloud ecosystems (AWS Azure GCP) and SaaS integration patterns.
  • Understanding of DevOps practices CI/CD pipelines and automated testing frameworks.
• Certifications (Preferred)
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM/ITOM/HRSD/CSM.
  • ITIL v4 Foundation Certification.

Desired Attributes

• Strong analytical and debugging skills with attention to detail.
• Ability to work collaboratively under the guidance of the Technical Architect.
• Enthusiasm for learning and applying AI-driven innovations within ServiceNow.
• Versatility from prior experience in building applications outside ServiceNow.

What We Offer

• Opportunity to work on enterprise-scale ServiceNow implementations.
• Hands-on exposure to diverse business domains and integration scenarios.
• Mentorship from senior architects and leadership visibility.
• Career growth within the India GCC with pathways to advanced ServiceNow certifications and roles.

Required Skills:

ServiceNowITSMITOMHRSDCSM