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ServiceNow Developer (Now Assist)


Job Location:

Pune - India

Monthly Salary: Not provided by the employer
Posted: 29 September 2026 (Yesterday)
Application Deadline: 27 December 2026
Vacancies: 1 Vacancy

Job Summary

APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Service Now Developer (Now Assist)
Location: Pune Maharashtra (Remote/Hybrid/Onsite)
Type: Full-Time


Job Description

We are looking for a skilled ServiceNow Developer with hands-on experience in ServiceNow platform development and AI-powered capabilities using Now Assist. The candidate will be responsible for designing developing and implementing scalable ServiceNow solutions across ITSM and other modules while leveraging GenAI features to enhance user experience automation and operational efficiency.

Key Responsibilities
  • Develop and customize applications on the ServiceNow platform using server-side and client-side scripting.
  • Configure and implement ServiceNow modules such as ITSM HRSD CSM HAM or ITOM.
  • Work on ServiceNow Now Assist capabilities including:
    • AI Search
    • Virtual Agent integration
    • Incident summarization
    • Knowledge article generation
    • Resolution recommendations
    • Generative AI-powered workflows
  • Create and maintain:
    • Business Rules
    • Script Includes
    • Client Scripts
    • UI Policies
    • Flow Designer flows
    • IntegrationHub actions
  • Develop integrations using REST/SOAP APIs and MID Server.
  • Customize Service Portal / Employee Center components and widgets.
  • Collaborate with stakeholders architects and business analysts to gather requirements and deliver solutions.
  • Perform code reviews unit testing and deployment activities following ServiceNow best practices.
  • Troubleshoot production issues and optimize platform performance.
  • Maintain technical documentation and knowledge articles.
Required Skills
  • Strong experience in ServiceNow development and scripting.
  • Expertise in JavaScript Glide APIs and Flow Designer.
  • Hands-on experience with ServiceNow Now Assist / Generative AI features.
  • Experience with Virtual Agent and AI Search configuration.
  • Good understanding of ServiceNow platform architecture and integrations.
  • Experience in Service Portal or Employee Center customization.
  • Knowledge of REST/SOAP integrations.
  • Familiarity with Agile/Scrum methodologies.
Preferred Skills
  • Experience in HAM ITOM HRSD or CSM modules.
  • Exposure to IntegrationHub and Automation Engine.
  • Understanding of AI governance and prompt engineering within ServiceNow.
  • ServiceNow CSA/CAD certification preferred.
  • Now Assist implementation experience is an added advantage.
Qualifications
  • Bachelors degree in Computer Science IT or related field.
  • Relevant ServiceNow certifications preferred.

We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.

Required Experience:

IC