ServiceNow Developer (HRSD)

About the Role

We are looking for a Jr. ServiceNow HRSD Developer to join FMEs Enterprise Tools team and supportourHRSDimplementation alongside the HRSDTeam.This is a hands-on development and configuration role where you will contribute to building and testing HRSD capabilitiesassistwith data migration and integration support tasks and helpmaintainplatform quality through the sprint cycles and UAT. Post-implementation.

Fresenius Medical Care is a global leader in renal care products and services dedicated to improving patient quality of life. Our Enterprise Tools team owns the ServiceNow platform and is undertaking a major HRSD implementation to replace the legacy Dovetail case management system with a modern scalable employee-centric HR service delivery platform.

The HRSD program covers: Case ManagementEmployee Relations Employee Center Pro HR Agent Workspace Employee Document Management (replacingPeopleDocand OnBase) Knowledge Management (with SharePoint external source) Universal Requests Workday HCM integration Internationalization (3 languages) Dynamic Translations Data Migration from Dovetail and OCM.

Key Responsibilities

HRSDCapabilties

• Execute assigned configuration and development tasks within HRSD modules Case Management Employee Relations Employee Center Pro HR Agent Workspace EDM Knowledge Management and Universal Requests under Sr. Developer direction.

• Assist with Case Management configuration: Topic Categories Topic Details Templates Assignment Rules SLAs custom fields form/list layouts and standard Notifications.

• Support Employee Center Pro configuration: portal record setup widget layout audience configuration taxonomy and content creation (banners announcements quick links calendar schedules).

• Assist HR Agent Workspace configuration: workspace list setup form layout adjustments and branding alignment with EC portal.

• Support Employee Document Management: Document Type and Security Policy configuration Advanced Forms template builds (low/medium complexity) and Bulk Import staging and validation.

• Assist with Knowledge Management: Knowledge Base and Category setup workflow configuration article import and SharePoint external source configuration under Sr. guidance.

• Contribute to Universal Requests configuration: Service Set Assignment Groups Service Configurations State Mappings and Record Producer build.

• Support Internationalization:assistwith localization property setup field/label export preparation and import of translated values.

• Build Flow Designer flows Business Rules Client Scripts and UI Policies for assigned user stories;submitfor Sr. Developer code review before promotion.

Testing Migration & Quality

• Execute unit testing on all assigned configurations and document results against sprint acceptance criteria.

• Assistin building and running ATF test scripts for HRSD configurations.

• Support data migration activities:assistwith Dovetail case migration template validation field mapping review and import staging/validation under Sr. Developer oversight.

• Assist with EDM Bulk Document Import staging:validatefile sizes naming conventions and metadata fromPeopleDocand OnBase source systems.

• Log track and retest defects during UAT cycles;assistSr. Developer with defect remediation tasks.

• Maintain configuration documentation sprint notes and technical runbook updates.

Collaboration

• Participate in sprint planning daily stand-ups sprint reviews and retrospectives as an active team contributor.

• Respond to support requests from HR process owners and platform users; escalate to Sr. Developer as needed.

• Assistwith update set preparation and environment promotions (Dev Test Prod)

• Actively apply feedback from code reviews and seek opportunities to deepen HRSD platformexpertise.

Required Qualifications

• 2 years of ServiceNow development or administration experience in an enterprise environment.

• Working knowledge of JavaScriptGlideScript Business Rules Client Scripts UI Policies and Flow Designer basics.

• Exposure to HRSD or HR Service Management within ServiceNow coursework certification or hands-on experience.

• Familiarity with ServiceNow portal/Employee Center configuration (Service Portal or EC Pro).

• Understanding of ServiceNow role-based access control (ACLs User Criteria groups).

• Experience working within Agile or sprint-based delivery teams.

• Ability to execute well-defined configuration tasks from functional specifications with minimal rework.

• Detail-oriented; comfortable with documentation requirements and sprint-based deliverable tracking.

• Collaborative growth-oriented mindset; receptive to mentorship and code review feedback.

Preferred Qualifications

• Hands-on experience with any HRSD module: Case Management Employee Center HR Agent Workspace or EDM.

• Experience with Knowledge Management configuration Knowledge Bases workflows articleimports.

• Familiarity with ServiceNow transform maps import sets or data migration tooling.

• Exposure to Workday or other HCM integrations in ServiceNow.

• Experience with ServiceNow Internationalization features (language plugins label translation).

• Healthcare life sciences or regulated industry background is a plus.

• Familiarity with GDPR / data privacy requirements in an HR context.

Certifications