ServiceNow Developer (CMDB & Discovery)

Job Description - ServiceNow Developer (CMDB & Discovery)

Experience: 6 Years

Location: PAN India

Job Summary

We are looking for a ServiceNow Developer with strong expertise in CMDB and Discovery to design develop implement and support ServiceNow ITOM solutions. The ideal candidate should have hands-on experience with CMDB implementation Discovery configuration Service Mapping integrations and platform customization while ensuring data quality and governance.

Key Responsibilities

• Design develop and implement ServiceNow CMDB and Discovery solutions.

• Configure and maintain Discovery schedules credentials probes sensors and patterns.

• Implement and support CMDB data model Identification and Reconciliation Engine (IRE) and CI Class Manager.

• Develop and customize ServiceNow applications using JavaScript Business Rules Script Includes Client Scripts UI Policies Flow Designer and IntegrationHub.

• Configure and maintain Service Mapping for business services and application dependencies.

• Integrate CMDB with third-party tools using REST/SOAP APIs MID Server and IntegrationHub.

• Install configure and troubleshoot MID Servers.

• Monitor Discovery jobs and resolve identification reconciliation and data quality issues.

• Implement CMDB governance health dashboards and best practices.

• Collaborate with infrastructure cloud network and application teams to onboard Configuration Items (CIs).

• Perform platform upgrades patch validations and production support.

• Create technical documentation knowledge articles and deployment documentation.

Required Skills

• Strong hands-on experience with ServiceNow CMDB and Discovery.

• Experience with Service Mapping.

• Good knowledge of MID Server installation configuration and troubleshooting.

• Hands-on experience with Identification and Reconciliation Engine (IRE) and CMDB Data Manager.

• Experience configuring Discovery Patterns Probes and Sensors.

• Strong scripting skills using JavaScript Script Includes Business Rules Client Scripts UI Policies and Flow Designer.

• Experience with IntegrationHub REST APIs and SOAP web services.

• Knowledge of ITIL processes and ITSM modules.

• Experience with ServiceNow platform upgrades and deployments.

• Familiarity with cloud discovery (AWS Azure or GCP) is an added advantage.

• Good analytical troubleshooting and communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist - Discovery (Preferred).

• ServiceNow Certified Application Developer (CAD) is an added advantage.

• Experience working in Agile/Scrum environments.

Required Skills:

ServiceNowCMDBDiscoveryRest apiBusiness Rulesmid ServerFlow designerJavascript